Concierge Supervisor

fourseasons; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Training and development

Complimentary accommodation at otherFS

Complimentary dry cleaning

Complimentary employee meals

Job summary

Four Seasons Sydney is seeking a Concierge Supervisor to lead the Concierge Desk and deliver personalized guest experiences at the heart of the Rocks district. You will mentor the Concierge team, oversee daily operations, and ensure expert local recommendations and seamless travel arrangements for guests.

The role requires supervisory experience in luxury hospitality, outstanding communication, and a proactive, guest-focused approach.

Qualifications

• Experience in Concierge, Guest Services, or luxury hospitality roles.
• Supervisory experience is advantageous.
• Strong leadership and coaching abilities.
• Excellent verbal and written communication skills.

Responsibilities

• Supervise daily operations of the Concierge Desk to ensure exceptional service.
• Coach and support the Concierge team for personalised guest experiences.
• Assist guests with restaurant reservations, transport, local attractions, and special requests.
• Build relationships with local businesses to enhance guest offerings.
• Resolve guest inquiries promptly while maintaining high satisfaction.
• Collaborate with Front Desk and other departments for a seamless guest journey.
• Monitor standards and identify opportunities to improve guest experiences.
• Support training and development for the team.

Skills

Leadership

Customer service

Communication

Local knowledge

Problem-solving

Organization

Guest-focused

Flexibility

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.

About the role:

The Concierge Supervisor leads and supports the Concierge team in delivering exceptional, personalised service experiences for all guests. This role is responsible for overseeing the daily operation of the Concierge Desk, ensuring guests receive expert local recommendations, seamless travel arrangements, and outstanding service throughout their stay. The Concierge Supervisor serves as a knowledgeable ambassador for both the hotel and the destination, while inspiring the team to consistently exceed guest expectations and uphold Four Seasons service standards. This role is part of the Rooms Division Department, reporting to the Chief Concierge.

What you will do:

• Supervise the day-to-day operations of the Concierge Desk, ensuring exceptional service delivery at all times.
• Lead, coach, and support the Concierge team to provide personalised recommendations and memorable guest experiences.
• Assist guests with restaurant reservations, transportation arrangements, local attractions, entertainment bookings, and special requests.
• Build and maintain strong relationships with local businesses, venues, and service providers to enhance guest offerings.
• Resolve guest enquiries and concerns promptly and professionally, ensuring the highest level of guest satisfaction.
• Collaborate with Front Desk, Guest Experience, Guest Services, and other hotel departments to ensure a seamless guest journey.
• Monitor service standards and identify opportunities to continually improve the guest experience.
• Support training and development initiatives, ensuring team members are knowledgeable about hotel services and local experiences.
  

What you will bring:

• A passion for delivering exceptional guest service and creating memorable experiences.
• Previous experience in a Concierge, Guest Services, or luxury hospitality role, with supervisory experience highly regarded.
• Strong leadership skills with the ability to coach, motivate, and develop team members.
• Exceptional verbal and written communication skills, with a professional and engaging presence.
• Extensive knowledge of local attractions, dining venues, entertainment options, and cultural experiences.
• Strong problem-solving abilities and the confidence to handle guest requests and challenges effectively.
• Excellent organisational and time management skills, with the ability to manage multiple priorities.
• A proactive and guest-focused approach with strong attention to detail.
• Flexibility to work a rotating roster, including weekends, evenings, and public holidays.
  

What we offer:

• Competitive wages and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Complimentary Accommodation at other Four Seasons Hotels and Resorts.
• Complimentary Dry Cleaning for Employee Uniform.
• Complimentary Employee Meals.