Concierge

Hancock Iron Ore; Perth; Hybrid; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Private health cover

Bonus schemes

Benefits program

Job summary

Hancock Iron Ore in West Perth is seeking a professional Concierge to provide high‑quality reception, administration and clerical support in a busy corporate office. You will be the first point of contact for employees, contractors and visitors, maintain front‑of‑house standards and coordinate meetings, travel and office services.

The role offers opportunities to support facilities, procurement and document management while delivering courteous service.

Qualifications

• Previous experience in office administration, reception or a similar customer-facing role.
• Professional, courteous and service-focused approach with strong communication skills.
• Excellent organisation, time management and attention to detail, with the ability to manage competing priorities.
• Proficiency in Microsoft Office; experience with document management systems and financial platforms such as SAP is highly regarded.
• Strong written communication, editing, grammar and document formatting skills.
• Demonstrated ability to manage confidential information and work effectively both independently and as part of a team.

Responsibilities

• Deliver a professional concierge service for employees, contractors, visitors, VIPs and executive guests.
• Manage visitor arrivals, host notifications, access and entry requirements across the West Perth campus.
• Provide workplace services support across the Hay Street and Ord Street office buildings.
• Act as the key interface between occupants, Facilities Management and building service providers.
• Coordinate facilities requests, contractor access, maintenance issues, cleaning, waste, security and presentation standards.
• Support café operations, internal catering, hospitality, meetings and campus events.
• Maintain accurate visitor, access, contractor, service request and vendor records.

Skills

Office administration

Reception

Customer service

Microsoft Office

Communication

Organization

Tools

SAP

Job description

• Company contribution towards private health cover for employees and immediate family
• Competitive salary and three annual bonus schemes
• Multiple Benefits for all employees applicable to all facets of their life

About the role:

Are you an organised, professional and customer-focused administrator who enjoys being the first point of contact in a busy corporate office?

Hancock Iron Ore is seeking a Concierge to provide high-quality reception, administration and clerical support at our West Perth office. You will help maintain a professional front-of-house environment while supporting visitors, employees and business operations with timely, accurate and courteous service.

The role will also provide broad administrative support across office coordination, document management, procurement, travel and general business activities.

Duties:

• Deliver a professional concierge service for employees, contractors, visitors, VIPs and executive guests.
• Manage visitor arrivals, host notifications, access and entry requirements across the West Perth campus.
• Provide workplace services support across the Hay Street and Ord Street office buildings.
• Act as the key interface between occupants, Facilities Management and building service providers.
• Coordinate facilities requests, contractor access, maintenance issues, cleaning, waste, security and presentation standards.
• Support café operations, internal catering, hospitality, meetings and campus events.
• Maintain accurate visitor, access, contractor, service request and vendor records.

Skills and Experience:

• Previous experience in office administration, reception or a similar customer-facing role.
• Professional, courteous and service-focused approach with strong communication skills.
• Excellent organisation, time management and attention to detail, with the ability to manage competing priorities.
• Proficiency in Microsoft Office; experience with document management systems and financial platforms such as SAP is highly regarded.
• Strong written communication, editing, grammar and document formatting skills.
• Demonstrated ability to manage confidential information and work effectively both independently and as part of a team.

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About Hancock Iron Ore

Hancock Iron Ore has a portfolio of world-class iron ore operations located in West Australia’s Pilbara region, with a strong history of delivering reliable products for our customers in key international markets. We have four operating mines: Roy Hill, Miralga Creek, Sanjiv Ridge, and McPhee Creek, plus a range of exciting development opportunities.

We deliver more than 70 million tonnes of ore each year through our own two-berth port facility at Stanley Point and the multi-user Utah Point in Port Hedland, providing the materials needed to foster global economic growth and development. Leveraging established infrastructure, including our processing plant and 344km independently owned and operated heavy haul railway, our operation oversees each moment from when ore is mined through to when it is shipped.

Located in the heart of West Perth, our headquarters offers a contemporary and collaborative workplace designed to support productivity, wellbeing and connection. From our popular on-site café, serving fresh breakfast and lunch options alongside barista-made coffee, to modern workspaces, rooftop terraces and end-of-trip facilities for active commuters, we've created an environment that combines great facilities with a workplace culture that helps our people thrive.

Hancock Iron Ore is an Equal Opportunity Employer and encourages Indigenous Australians, Veteran personnel and females to apply. We are a fair, diverse and welcoming workplace. We are proud of our relationships with our Traditional Owners and value the difference these partnerships make to the success of the project and to the lives of the people on whose land we operate.

Application Information

To be eligible to apply for this role you must be legally permitted to work permanently in Australia.

This advertisement will closeno laterthan thePosting End Datespecified. We may close the advertisement early should suitable candidate/s be identified, so encourage prompt applications.

Please note that recruitmentagenciesare not invited to submit candidates for this position.

Hancock Iron Ore is a Hancock Prospecting company.