Concierge & Office Admin | Visitor Experience & Facilities

Hancock Iron Ore; Perth; Hybrid; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Private health cover

Bonus schemes

Benefits program

Job summary

Hancock Iron Ore in West Perth is seeking a professional Concierge to provide high‑quality reception, administration and clerical support in a busy corporate office. You will be the first point of contact for employees, contractors and visitors, maintain front‑of‑house standards and coordinate meetings, travel and office services.

The role offers opportunities to support facilities, procurement and document management while delivering courteous service.

Qualifications

• Previous experience in office administration, reception or a similar customer-facing role.
• Professional, courteous and service-focused approach with strong communication skills.
• Excellent organisation, time management and attention to detail, with the ability to manage competing priorities.
• Proficiency in Microsoft Office; experience with document management systems and financial platforms such as SAP is highly regarded.
• Strong written communication, editing, grammar and document formatting skills.
• Demonstrated ability to manage confidential information and work effectively both independently and as part of a team.

Responsibilities

• Deliver a professional concierge service for employees, contractors, visitors, VIPs and executive guests.
• Manage visitor arrivals, host notifications, access and entry requirements across the West Perth campus.
• Provide workplace services support across the Hay Street and Ord Street office buildings.
• Act as the key interface between occupants, Facilities Management and building service providers.
• Coordinate facilities requests, contractor access, maintenance issues, cleaning, waste, security and presentation standards.
• Support café operations, internal catering, hospitality, meetings and campus events.
• Maintain accurate visitor, access, contractor, service request and vendor records.

Skills

Office administration

Reception

Customer service

Microsoft Office

Communication

Organization

Tools

SAP

Job description

Hancock Iron Ore in West Perth is seeking a professional Concierge to provide high‑quality reception, administration and clerical support in a busy corporate office. You will be the first point of contact for employees, contractors and visitors, maintain front‑of‑house standards and coordinate meetings, travel and office services.

The role offers opportunities to support facilities, procurement and document management while delivering courteous service.