Concession Manager: Lead Store & Elevate Brand Experience

Country Road Group; Adelaide; On-site; AUD 75,000 - 105,000; Full time

Benefits offered by this job

Product allowance

Staff discount 40%

Parental leave 18 weeks

Career opportunities across CRG

Learning calendar

Job summary

Country Road Group is seeking a Concession Manager for Mimco in Adelaide. You will lead a high-performing team, drive exceptional customer experiences, and manage store performance with a focus on outcomes and brand standards.

You will coach staff, optimise rosters and stock, and foster a safe, inclusive workplace aligned with our CRG values. This role offers opportunities across CRG brands and development support.

Qualifications

• Demonstrated leadership in delivering exceptional customer and team experiences.
• Ability to manage budgets and interpret financial reports and rosters.
• Experience in coaching and developing a team.
• Strong customer service orientation and brand awareness.
• Ability to attract and retain talent and build succession plans.

Responsibilities

• Coach and provide regular feedback to your team on understanding our products and how to be customer led for the purpose of delivering an exceptional store experience.
• Lead the team to deliver store operational excellence through effective stock management and loss prevention activities.
• Attract, engage and retain talent, building team capability and strong succession planning for the success of your store and the Group.
• Actively maintain a safe place to work for team members and everyone who visits our store with a focus on promoting wellbeing.
• Understand the brand and business strategy and communicate to the team their part to play.
• Role model Country Road Group (CRG) cultural attributes, to create and consistently build a team experience that encourages learning, ownership and shared success

Skills

Leadership

Customer service

Roster management

Budget management

Team development

Staff training

Job description

Country Road Group is seeking a Concession Manager for Mimco in Adelaide. You will lead a high-performing team, drive exceptional customer experiences, and manage store performance with a focus on outcomes and brand standards.

You will coach staff, optimise rosters and stock, and foster a safe, inclusive workplace aligned with our CRG values. This role offers opportunities across CRG brands and development support.