Compliance Training and Communications Manager

Zurich Insurance Group; North Sydney Council; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid working arrangement – 3 days in

2 days work from home per week

Wellbeing programs

Job summary

Zurich Insurance Group in Australia is seeking a Compliance Training and Communications Manager to lead planning, development and delivery of engaging compliance learning across Australia and New Zealand.

You will design online modules, facilitate both in-person and virtual training, and create clear communications to raise awareness of key compliance topics while maintaining accurate training records for reporting.

Qualifications

• At least three years’ experience coordinating and delivering learning solutions for diverse stakeholder groups.
• Demonstrated experience designing and developing online learning content, ideally using Articulate 360 or similar tools.
• Strong facilitation skills with experience delivering face-to-face and virtual training.
• A degree and Certificate IV in Training and Assessment, or an equivalent training qualification.
• Knowledge of adult learning principles and the ability to translate complex information into practical learning experiences.
• Excellent written communication, stakeholder management, planning and project coordination skills.

Responsibilities

• Deliver the annual compliance training and communications plan across Australia and New Zealand.
• Review and update online learning modules to reflect regulatory, policy and business changes.
• Adapt Group training content to meet local regulatory requirements and business needs.
• Design and facilitate engaging face-to-face and virtual compliance training.
• Create clear and compelling communications that build awareness of key compliance topics.
• Maintain accurate training records, monitor completion and support compliance reporting.

Skills

Learning solutions coordination

Online content design

Facilitation

Adult learning principles

Written communication

Stakeholder management

Project coordination

Education

Degree in Training/Assessment

Certificate IV in Training and Assessment

Tools

Articulate 360

Job description

Compliance Training and Communications Manager

A new transformational adventure awaits you…

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that’s experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!

Let’s create a brighter future together, let’s make a difference

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

We’re excited to share that we havefantastic opportunitywithin our team:

• Compliance Training and Communications Manager– 12 Month Fixed Term Contract

As our Compliance Training and Communications Manager, you’ll join the Compliance Operations and Capability team and lead the planning, development and delivery of engaging compliance learning and communications across Australia and New Zealand.

Through online modules, face-to-face facilitation and creative awareness campaigns, you’ll help our people understand their responsibilities and strengthen our compliance culture.

You will also be responsible for the following:

• Deliver the annual compliance training and communications plan across Australia and New Zealand.
• Review and update online learning modules to reflect regulatory, policy and business changes.
• Adapt Group training content to meet local regulatory requirements and business needs.
• Design and facilitate engaging face-to-face and virtual compliance training.
• Create clear and compelling communications that build awareness of key compliance topics.
• Maintain accurate training records, monitor completion and support compliance reporting.

Important to your success – let’s grow together

Important to your success – let’s grow together You are someone who brings a strong customer-first mindset, with the ability to balance empathy and sound judgement. You enjoy working collaboratively, are open to learning, and take pride in making a genuine difference in the moments that matter.

To be successful, you will have the following:

• At least three years’ experience coordinating and delivering learning solutions for diverse stakeholder groups.
• Demonstrated experience designing and developing online learning content, ideally using Articulate 360 or similar tools.
• Strong facilitation skills with experience delivering face-to-face and virtual training.
• A degree and Certificate IV in Training and Assessment, or an equivalent training qualification.
• Knowledge of adult learning principles and the ability to translate complex information into practical learning experiences.
• Excellent written communication, stakeholder management, planning and project coordination skills.

Belong. Zurich is here to support you

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
• Access programs to stay healthy and feel healthier, AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
• We plant a tree for every new employee.
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.