Compliance Manager

Greenstone-Financial-Services; Geehi; On-site; AUD 90,000 - 140,000; Full time

Benefits offered by this job

On-site cafe

On-site gym

Health & well-being programs

Leadership workshops

Quarterly awards & annual conference

Morsl market

Job summary

Greenstone Financial Services is seeking an experienced Compliance Manager to lead the compliance framework across the group. You will provide authoritative guidance, oversee incident management and remediation programs, and partner with senior stakeholders to strengthen controls and reporting.

The role requires deep knowledge of financial services regulations, RG146 qualification, and a proactive, accountable approach to embedding compliant practices across the business.

Qualifications

• Minimum five years of financial services compliance experience.
• RG146 compliance in life insurance.
• Strong knowledge of financial services laws and regulatory obligations.
• Experience managing compliance incidents, remediation and control improvements.

Responsibilities

• Provide authoritative compliance advice and sign-off on complex operational matters.
• Lead assessment and management of compliance incidents and breaches.
• Review QA, complaints and disputes data to identify risks.
• Partner with senior stakeholders to investigate incidents and ensure corrective actions.

Skills

5+ years experience

RG146

Regulatory knowledge

Stakeholder management

Data analysis

Education

RG146 certification

Job description

We’re seeking a highly experienced and motivated Compliance Manager to join our Compliance Team, playing a key role in maintaining, enhancing and embedding the compliance framework across Greenstone Financial Services. This is a broad, end-to-end compliance role with responsibility for overseeing several of the Group’s core compliance functions, providing trusted advice to the business and supporting the effective management of regulatory and operational compliance risk.

Key responsibilities include:

• Providing authoritative compliance advice, guidance and sign-off on complex operational matters, including compliance obligations, frameworks, policies and controls
• Leading the assessment and management of compliance incidents and potential breaches, including matters identified through quality assurance and monitoring activities
• Conducting detailed reviews and analysis of quality assurance, complaints and disputes data to identify potential incidents, systemic issues and emerging compliance risks
• Partnering with senior stakeholders to investigate incidents, address control gaps and ensure corrective actions are appropriate, sustainable and completed within agreed timeframes
• Leading or overseeing remediation activities and other compliance-related programs of work, ensuring regulatory obligations and intended customer outcomes are achieved
• Identifying opportunities to strengthen the compliance framework, monitoring practices and the effectiveness of business controls
• Working closely with the Risk Team to ensure control records, obligations and related documentation remain accurate, complete and current
• Preparing clear and concise reporting on compliance incidents, trends and emerging risks for senior management and relevant governance forums

What are we looking for?

• A minimum of five years’ relevant experience in financial services compliance, ideally within life insurance or another highly regulated environment
• Relevant industry qualifications, including RG146 compliance in life insurance
• Strong knowledge of financial services laws, regulatory obligations and industry standards, with the ability to interpret and apply them to complex operational matters
• Demonstrated experience managing compliance incidents, breach assessments, remediation activities and control improvements
• Experience providing compliance advice and constructive challenge to senior stakeholders and business leaders
• Strong analytical skills, including the ability to identify trends, systemic issues and emerging risks from multiple sources of operational data
• Excellent written and verbal communication skills, including experience preparing high-quality reports and recommendations for senior management or governance forums
• Proven ability to build trusted relationships and influence stakeholders at all levels of the business
• A proactive and accountable self-starter who can manage competing priorities, lead defined programs of work and deliver high-quality outcomes with minimal direction

Our Promise to Our People

We are passionate about our core values of Customer First, We Care, One Team, and Results Driven, which define how we approach our work. We recognise that our colleagues are the key to our success. That's why you can expect to be rewarded for the hard work you put in through job satisfaction, career development and the fantastic range of benefits we offer:

Benefits

• State of the art building facilities including a dedicated & subsidised on-site company café (weekly free lunch) & on-site gym
• Health & well-being initiatives and programs
• Opportunity to take part in in-house leadership & emotional intelligence workshops
• Quarterly award functions and a grand annual conference to recognise our people
• Morsl market (a fully automated self-serve, food and drink marketplace with a wide variety of meals, snacks and drinks)

Who We Are

Greenstone distributes insurance products under trusted brands in Australia, New Zealand and Canada. Some of our brands are Buddy, Australian Seniors, New Zealand Seniors, OneChoice, Real Insurance, SPCA Pet Insurance, North Cover, FiftyUp and Guardian.

We are the leading distributor of direct Insurance products in the Australian insurance market. Since launching into the Financial Services sector in 2007, Greenstone has experienced a commanding volume of growth being recognised for our credible brands, customer focused values and people-driven work culture.

We are passionate about our core values, which contribute towards the positive culture that supports our employees, our customers and our community.

Location

Great central location in Norwest Business Park, Norwest, only a short walk from Norwest Metro station and also direct bus access from Parramatta and Blacktown.