Complex Case Coordinator

The University of Newcastle; Newcastle; In loco; AUD 121.000 - 141.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remuneration: $120,677–$140,791 p.a.

Flexible working arrangements

35 hour week

17% superannuation

Descrizione del lavoro

The University of Newcastle is seeking a compassionate Complex Case Coordinator to support students with complex and intersecting challenges that may affect their wellbeing, participation and success at university.

You will coordinate tailored, holistic support and work with internal teams and external providers to ensure timely, coordinated responses focused on the student’s needs.

Competenze

• Experience in complex case management or coordination, ideally in mental health, disability or related human services.
• Ability to assess complex circumstances and coordinate individualized responses.
• Strong interpersonal and communication skills to build trusted relationships with students and stakeholders.
• Excellent documentation and follow-up skills.

Mansioni

• Coordinate tailored, holistic support for students with complex needs.
• Collaborate with internal teams and external providers to connect students with services.
• Balance student needs with university processes while maintaining timely responses.

Conoscenze

Complex case management

Coordination

Interpersonal skills

Documentation

Organisational skills

Descrizione del lavoro

The University of Newcastle – Newcastle NSW

• Complex needs assessment and service coordination.
• Apply your professional expertise in a collaborative environment
• Make a meaningful difference to the student experience

Be Challenged and Imagine with us

Join a team committed to creating a supportive and inclusive student experience, where your expertise, compassion and ability to bring people together will help students navigate challenges and continue their university journey.

At the University of Newcastle, we are committed to creating an inclusive and supportive student experience, where every student has the opportunity to thrive. We are seeking a compassionate and experienced Complex Case Coordinator to play a pivotal role in supporting students experiencing complex and intersecting challenges that may impact their wellbeing, participation and success at university.

In this rewarding role, you will coordinate tailored, holistic support for students with complex and co-occurring needs, including mental health and psychosocial challenges, disability and other circumstances affecting their ability to engage with university life. Working collaboratively with internal teams and external service providers, you will help navigate complex situations, connect students with appropriate support services and coordinate effective responses that put the student's needs at the centre.

You will bring a considered, solutions-focused approach to complex case coordination, balancing individual student needs with appropriate University processes, while building strong relationships with stakeholders to ensure students receive timely, responsive and coordinated support.

This is an opportunity to contribute to a more inclusive university environment and make a tangible difference to the student experience.

About you

You are a highly capable and empathetic professional with experience supporting individuals with complex and intersecting needs. You bring sound judgement, strong problem-solving skills and the confidence to navigate sensitive and challenging situations with professionalism, discretion and care.

You will also bring:

• Demonstrated experience in complex case management or coordination, ideally within mental health, disability, psychosocial support or a related human services environment.
• The ability to assess complex circumstances, identify support needs and coordinate appropriate, individualised responses.
• Highly developed interpersonal and communication skills, with the ability to build trusted relationships with students, families, service providers and internal stakeholders.
• Strong organisational skills and the ability to manage competing priorities, maintain accurate documentation and ensure timely follow-up.
• A commitment to inclusive, person-centred service delivery and continuous improvement.

This full time role is contingent, based on funding at a HEW 8 Higher Education Worker Level and is located at Callaghan Campus

About our University

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision and our values of excellence, equity, engagement and sustainability, the University of Newcastle’s Looking Ahead Strategic Plan 2030 outlines the University’s commitment to delivering an exceptional student experience and serving our communities.

For more information click here – Our University.

What we offer

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively.

These include:

• A remuneration of $120677 - $140791 p.a. superannuation commensurate with skills and experience
• Excellent employment conditions in line with University of Newcastle professional staff conditions.
• Flexible working arrangements (in line with the University’s Flexible Work Policy
• 35 hour week
• 17% super and salary packaging
• Additional University Holiday days, generous personal leave and parental leave, annual leave loading and additional purchased leave scheme
• Discounts in private health insurance, gym memberships, software, travel and more

Our assessment process

Typical, candidates that progress beyond the shortlist stage can expect to undertake the following (minimum) assessment activities as part of the recruitment process:

• Interview (an ‘in person’ interview will be conducted as part of the process)
• Referee checks
• Pre-employment checks as appropriate to the role

Our University is committed to creating a safe, respectful, and inclusive environment for every member of our community. This commitment is central to our values and our efforts to build a diverse workforce where everyone can thrive.

As part of this, and in alignment with the National Higher Education Code to Prevent and Respond to Gender-Based Violence 2025, from 1 January 2026, the University will also consider gender-based violence risk factors as part of our recruitment processes.

The completion and return of the University’s Gender-based Violence Declaration Form will form part of the pre-employment checks for this position and any offer of employment will be conditional upon review by the University.

Our adherence to the Code is about more than compliance—it’s about living our values. Together, we can ensure our University remains a place where respect, safety, and inclusion are non-negotiable.

We are excited to be Looking Ahead with you

We are committed to a fair, inclusive, and barrier-free recruitment process. If you require an alternative way to access the Position Description or submit your application, please contact **********@newcastle.edu.au.

Reasonable adjustments are available throughout the assessment and interview process to support all applicants to participate fully.

The University of Newcastle is an equal opportunity employer committed to equity, diversity, and social inclusion. We welcome applications from people of all backgrounds and strongly encourage women and Aboriginal and Torres Strait Islander candidates to apply.