Student Progression Officer X 3

University of Newcastle Employees, Location, Alumni; Newcastle; On-site; AUD 77,000 - 84,000; Full time

Benefits offered by this job

17% Superannuation

Salary packaging

Additional leave entitlements

Job summary

University of Newcastle is seeking a highly organised Student Progression Administrator to support the progression team and keep student and program data accurate across university systems.

You will manage high-volume data entry, assist with Program Planner updates and respond to routine enquiries from students and staff, contributing to continuous improvement initiatives within the School.

Qualifications

• Highly organised administrator with a passion for processes, data and systems.
• Deliver accurate data entry and records management across university systems.
• Provide support to the Student Progression Coordinator and team, ensuring stakeholder needs are met.

Responsibilities

• Provide administrative support to the Student Progression Coordinator and broader team.
• Maintain accurate student, course and program information across university systems.
• Complete high-volume data entry and records management with high accuracy.
• Assist with updates to Program Planner and sequencing information.
• Process student-related administrative transactions per procedures.
• Monitor and maintain data integrity across systems and databases.
• Respond to routine enquiries from students and staff; refer complex matters as needed.
• Contribute to continuous improvement of administrative processes and projects.

Skills

Organisational skills

Prioritisation

Customer service

Communication

Attention to detail

Teamwork

Initiative

Adaptability

Tech proficiency

Diversity & inclusion

Process improvement

Job description

Be challenged and imagine with us

Join our Student Progression team and play an important behind-the-scenes role in supporting the student journey. Working under the guidance of the Student Progression Coordinator, you'll provide administrative support across a range of progression activities, ensuring student and program information is maintained accurately across university systems. This is an opportunity for a highly organised administrator who enjoys working with processes, data and systems, and takes pride in delivering accurate, high-quality work that contributes to positive outcomes for students and the University.

In this role you will:

• Provide administrative support to the Student Progression Coordinator and broader team.
• Maintain accurate student, course and program information across university systems.
• Complete high-volume data entry and records management activities with a high level of accuracy.
• Assist with updates to Program Planner and program sequencing information.
• Process student-related administrative transactions in accordance with established procedures.
• Monitor and maintain data integrity across a range of systems and databases.
• Respond to routine enquiries from students and staff and refer complex matters appropriately.
• Contribute to continuous improvement by identifying opportunities to enhance administrative processes.to projects and continuous improvement initiatives within the School.

This is a full-time, fixed-term position until December 2027, and will be primarily located at Callaghan campus (Awabakal and Worimi land). The incumbent however may be required to work at our other campus locations from time to time. Three positions are available.

How will you inspire us?

You will:

• Bring strong organisational skills and the ability to manage competing priorities.
• Deliver exceptional customer service to students and staff.
• Communicate clearly and professionally with diverse stakeholders.
• Demonstrate accuracy and attention to detail when managing information and processes.
• Build positive and collaborative working relationships across teams.
• Show initiative and adaptability in a dynamic environment.
• Embrace new systems and technologies with confidence.
• Contribute to a respectful, inclusive and supportive workplace culture.
• Work effectively both independently and as part of a team.
• Take a proactive approach to improving administrative processes and outcomes.

About our University

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and create a better future for our regions and the globe. Underpinned by this vision are our values of excellence, equity, engagement and sustainability.

What we offer

The remuneration for this position is Higher Education Worker Level 4 ($77,098-$83,806) +17% superannuation and is commensurate with skills and experience.

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively.

These include:

• 17% super and salary packaging.
• Additional University Holiday days, generous personal, life, and parental leave, annual leave loading, and additional purchased leave scheme.
• Discounts on private health insurance, gym memberships, software, travel and more.
• A range of support and wellbeing programs.

Our assessment process

Typically candidates that progress beyond the shortlist stage can expect to undertake the following (minimum) assessment activities as part of the recruitment process:

• Interview (an ‘in person’ interview will be conducted as part of the process)
• Referee checks
• Pre-employment checks as appropriate to the role

Our University is committed to creating a safe, respectful, and inclusive environment for every member of our community. This commitment is central to our values and our efforts to build a diverse workforce where everyone can thrive.

As part of this, and in alignment with the National Higher Education Code to Prevent and Respond to Gender-Based Violence 2025, from 1 January 2026, the University will also consider gender-based violence risk factors as part of our recruitment processes.

The completion and return of the University’s Gender-based Violence Declaration Form will form part of the pre-employment checks for this position and any offer of employment will be conditional upon review by the University.

Our adherence to the Code is about more than compliance – it’s about living our values. Together, we can ensure our University remains a place where respect, safety, and inclusion are non-negotiable.

Contact Us

For specific position enquiries, please contact Meghann Gibbs, Senior Manager Student Progression, on email [e-mail] or phone [phone]

Having technical difficulties? Please reach out to us: [e-mail]

Closing date: Tuesday, 24 November 2026 at 11.59pm AEST

We are excited to be Looking Ahead with you!

We provide opportunities for all people regardless of their background and experience, and this philosophy is reflected across all that we do.

The University of Newcastle is an equal opportunity employer committed to equity, diversity, and social inclusion. Women and Aboriginal and Torres Strait Islander candidates are particularly encouraged to apply.

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