Complaints Assessment Specialist — Integrity & Compliance

Integrity Oversight Victoria; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Integrity Oversight Victoria in Melbourne seeks a dedicated Complaints Assessment Officer (CAO) to join a small collaborative team. The CAO will manage complaints under IOV's framework, engage with complainants including vulnerable individuals, liaise with integrity bodies, and determine appropriate next steps.

The role also contributes to policy improvement and to the delivery of integrity responses. Integrity Oversight Victoria emphasises privacy, fairness and compliant handling of

Responsibilities

• Manage complaints in accordance with the IOV Complaint Handling Framework, service standards and information management requirements.
• Communicate with a diverse range of complainants, including vulnerable individuals,
• Assess complaints, liaise with integrity bodies and determine next steps.
• Contribute to the ongoing improvement of internal policies and procedures and to the delivery of integrity responses.

Job description

Integrity Oversight Victoria in Melbourne seeks a dedicated Complaints Assessment Officer (CAO) to join a small collaborative team. The CAO will manage complaints under IOV's framework, engage with complainants including vulnerable individuals, liaise with integrity bodies, and determine appropriate next steps.

The role also contributes to policy improvement and to the delivery of integrity responses. Integrity Oversight Victoria emphasises privacy, fairness and compliant handling of