Compassionate Intake & Admin Coordinator

Burnie Brae; City of Brisbane; Hybrid; AUD 40,000 - 55,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 + $2,.n

17.5% annual leave loading

Flexible and hybrid work options

Employee Assistance Program (EAP)

Discounts on Burnie Brae services

Recognition and reward programs

Blue Light Card savings

Job summary

Burnie Brae invites applications for a full-time Service Delivery Assistant to support our Intake team. You will be the first contact for clients, coordinating service support and ensuring high-quality administrative work. The role is based in Brisbane with a focus on compassionate care and accurate record-keeping.

You will work within a friendly Care Services team, utilising AlayaCare for client records. Applicants with aged care or community services experience are encouraged to apply, and the

Qualifications

• A genuine passion for supporting older people
• Warm, professional communication
• Strong administrative and organisational skills
• Experience in Aged Care or community services administration (highly regarded)
• Ability to work independently and collaboratively
• Attention to detail and sound judgement

Responsibilities

• Be the friendly, empathetic voice for clients contacting the Intake team
• Manage inboxes, update client records in AlayaCare, complete admin tasks
• Provide clear information about Burnie Brae and services; propose improvements
• Review client progress notes and elevate concerns; maintain accurate records

Skills

Empathy

Communication

Organisation

Multitasking

Tools

AlayaCare

Job description

Burnie Brae invites applications for a full-time Service Delivery Assistant to support our Intake team. You will be the first contact for clients, coordinating service support and ensuring high-quality administrative work. The role is based in Brisbane with a focus on compassionate care and accurate record-keeping.

You will work within a friendly Care Services team, utilising AlayaCare for client records. Applicants with aged care or community services experience are encouraged to apply, and the