Compassionate Aged Care Collections Specialist

Trilogy Care Pty Ltd; Brisbane; On-site; AUD 60,000 - 74,000; Full time

Benefits offered by this job

Discounted private health insurance

Salary packaging

Employee Assistance Program

Fitness Passport access

Job summary

St Vincent’s Care Services in Brisbane is seeking a Collections Officer to support the financial sustainability of the care by managing resident and client accounts with professionalism and empathy.

Reporting to the Collections Manager, you will balance sound financial stewardship with a person-centred approach, engage with residents and families, negotiate payment plans and maintain accurate records in line with policies and regulatory requirements.

Qualifications

• Experience in accounts administration, collections, finance or a related role.
• Strong numeracy skills and attention to detail.
• Well-developed communication skills for sensitive conversations.
• A person-centred approach aligned with compassion and care.
• Proficiency with Microsoft Office and ability to learn new systems quickly.

Responsibilities

• Manage resident and estate accounts to support timely collections.
• Engage with residents, families and representatives to resolve balances respectfully.
• Negotiate and monitor payment plans and compliance.
• Address objections, disputes and sensitive financial conversations professionally.
• Identify financial risk and help reduce aged debt.
• Collaborate with teams to support end-to-end billing and collections processes.
• Maintain accurate records and comply with policies and regulatory requirements.

Skills

Accounts receivable

Collections

Finance

Numeracy

Communication

Time management

Microsoft Office

Stakeholder relations

Aged care experience

Tools

Microsoft Office

Job description

St Vincent’s Care Services in Brisbane is seeking a Collections Officer to support the financial sustainability of the care by managing resident and client accounts with professionalism and empathy.

Reporting to the Collections Manager, you will balance sound financial stewardship with a person-centred approach, engage with residents and families, negotiate payment plans and maintain accurate records in line with policies and regulatory requirements.