Aged Care Collections Specialist | Compassionate & Precise

Arma Group (Arma); Brisbane; On-site; AUD 60,000 - 74,000; Full time

Benefits offered by this job

Meaningful work

Salary packaging

Discounted private health insurance

Employee Assistance Program

Fitness Passport

Job summary

St Vincent’s Care Services in Brisbane is seeking a Collections Officer to support the financial sustainability of aged care services by managing resident and client accounts with professionalism, empathy and integrity.

The role emphasises ethical revenue management, strong stakeholder relationships, and a person‑centred approach to sensitive financial discussions. Reporting to the Collections Manager, it offers a permanent/full‑time position with competitive benefits.

Qualifications

• Experience in accounts administration, collections, finance or a related role.
• Strong numeracy skills and attention to detail.
• Well‑developed communication skills, with the ability to navigate sensitive conversations respectfully.
• A person‑centred approach aligned with the values of compassion, dignity and care.
• Strong time management skills with the ability to prioritise and meet deadlines.
• Proficiency in Microsoft Office applications and the ability to learn new systems quickly.
• Ability to work both independently and collaboratively within a team environment.
• Experience within aged care, health, or a regulated environment.
• Exposure to debt management or collections activities.
• Demonstrated problem‑solving and critical‑thinking skills.
• Ability to build strong relationships with internal and external stakeholders.

Responsibilities

• Manage assigned resident and estate accounts to support timely, accurate and compliant collection of aged care fees.
• Engage with residents, family members and representatives to resolve outstanding accounts in a respectful and values‑led manner.
• Negotiate and manage payment plans where appropriate, including monitoring compliance and follow‑up.
• Address objections, disputes and sensitive financial conversations with professionalism and sound judgement.
• Identify potential financial risk and assist in proactively managing and reducing aged debt.
• Collaborate with operational, clinical and corporate teams to support effective end‑to‑end billing and collections processes.
• Support reporting and data insights related to collections activity, debts and payment trends as required.
• Maintain accurate records and comply with relevant policies, procedures and regulatory requirements.
• Contribute to continuous improvement of collections practices, ensuring alignment with St Vincent’s mission and values.
• What You Will Bring (continued):
• Please note: the HTML includes a detailed list; the above items summarize the brought qualifications.

Skills

Accounts administration

Collections

Finance

Numeracy

Communication

Time management

Microsoft Office

Teamwork

Aged care exposure

Debt management

Job description

St Vincent’s Care Services in Brisbane is seeking a Collections Officer to support the financial sustainability of aged care services by managing resident and client accounts with professionalism, empathy and integrity.

The role emphasises ethical revenue management, strong stakeholder relationships, and a person‑centred approach to sensitive financial discussions. Reporting to the Collections Manager, it offers a permanent/full‑time position with competitive benefits.