Community Safety Support Officer

Recruitmenthub; Melbourne; On-site; AUD 67,000 - 82,000; Full time

Benefits offered by this job

Monthly RDOs

Flexible working arrangements

Parental leave 16 weeks

Annual leave loading

Job summary

Nillumbik Shire Council in Greensborough, VIC is seeking a Community Safety Support Officer to deliver high-quality customer service and broad administrative support across animal registration, local laws, permits, school crossing supervision and graffiti management.

Located in Greensborough, this permanent full-time role offers flexible working arrangements, monthly RDOs and generous leave entitlements as part of a Band 4A package.

Qualifications

• Highly developed word processing and data entry skills.
• Understanding of the programs and responsibilities of Council's Community Safety and Amenity teams.
• Ability to learn administrative requirements for school crossing programs, including rostering, timesheets and records.

Responsibilities

• Provide high-quality customer service and administrative support across community safety functions.
• Assist with animal registration and management, local laws, permits and licensing.
• Support school crossing supervision and graffiti management activities.

Skills

Word processing

Data entry

Stakeholder communication

Tools

Databases

Document management systems

Job description

Below is a brief description of this vacancy

This page outlines the vacancy and the key skills and responsibilities for the role.

Community Safety Support Officer

Greensborough, Australia

Reference: 6941078

• Band 4A salary of $74,278.63 per annum plus 12% super and annual leave loading
• Permanent full-time Position
• Located at 32 Civic Drive, Greensborough VIC 3088
• Access to monthly RDOs
• Flexible working arrangements available - balance life and work
• 16 weeks (pro rata) parental leave and generous personal and carers leave entitlements.

About the role:

As the Community Safety Support Officer, you will provide high-quality customer service and administrative support across a range of community safety functions, including animal registration and management, local laws, permits and licensing, school crossing supervision, and graffiti management. This role is integral to ensuring efficient service delivery and a positive customer experience for residents, businesses and visitors.

Emit removal of application instructions. What you will bring to the role:

• Highly developed word processing and data entry skills.
• Understanding of the programs and responsibilities of Council's Community Safety and Amenity teams
• Understanding of, or ability to quickly acquire knowledge of, administrative requirements associated with school crossing programs, including record keeping, rostering support, timesheet and leave processing and stakeholder communication.
• Proficient in word processing, databases, document management systems with a high accuracy rate essential.

Why should you join us?

Guided by the Community Vision - Nillumbik 2040, we work to foster an engaged, connected and sustainable community across four key themes: Our People, Our Place, Our Future and Our Council.

The way we work together and deliver services to the Nillumbik community is underpinned by a strong, shared culture that reflects our vision and values.

Our Customer Service team has been ranked #1 in the Local Government sector for the past four years and has held the #1 position across all sectors for the last year and a half.

This achievement reflects our Customer First Commitments, which guide how we deliver exceptional experiences for both our internal and external customers:

• Empathy - We listen, understand, and respect our customers
• Consistency - We provide accurate, timely, and transparent information
• Effectiveness - We focus on quality processes and meaningful outcomes
• Simplicity - Our processes, documentation, and information are easy to access and understand.

Our commitment to staff health and wellbeing is central to our culture. We provide initiatives to support employee wellbeing, work-life balance, and professional growth, including a trained Mental Health First Aider workforce across the organisation.

Be part of a passionate, collaborative, and driven team who truly care about what we do, how we do it, and the positive impact we make in the community.

Applications close: 10pm (AEDT), Wednesday, 4 November 2026

Please note: the successful candidate will be required to complete the following Pre Employment Checks

• Nationally Coordinated Criminal History Check (NCCHC)
• Pre-Existing Injury and Medical Declaration Form
• Working with Children check.

Nillumbik Shire Council is committed to creating a fair, equitable and inclusive community. We value diversity in our community and support the rights of all people regardless of age, gender, ability or background. Apply now!

Please note, each application is individually assessed by a real person.

We achieve extraordinary outcomes for our community - Find out more here!

See what makes working at the Nillumbik Shire Council great.

Contact Us

If you have any further inquiries or are experiencing an issue, please do not hesitate to get in contact with us.

We hire talented and dedicated individuals for a wide range of positions who support the community, councillors, volunteers and each other.

Nillumbik Shire Council has been awarded sixth place out of over 700 organisations in the 2023 Australian Financial Review / BOSS Magazine Best Places to Work Awards in the Government, Education and Not-for-Profit category. We are always looking for new talent to join our team and are committed to providing a safe working environment that embraces and values child safety, diversity and inclusion.

Further information about pay rates areoutlined in our Enterprise Agreement:

For information regarding casual employment opportunitiesat Nillumbik, please see ‘ Other Opportunities ’ or to find out more about the services provided at Nillumbik Shire Council, click here

Please note:

• Vacancies listed with ‘Internal applicants only’ are only open to employees currently working at Nillumbik to apply.Interviews may be conducted via video conferencing (e.g. MS Teams)
• Applicants requiring adjustments - With one in five Australians identifying as having a disability, Council is committed to providing the best possible experience for everyone, regardless of their ability. Position descriptions can be provided in an alternative format, by request. If an applicant needs any support or reasonable adjustments at any stage during the recruitment process, they can contact Human Resources via [e-mail] or on 9433 3111. Applicants being offered an interview with Council are encouraged to advise if any adjustments are required to support them during the interview process.
• Nillumbik Shire Council is committed to equal employment opportunity and encourages applications from people with disability, First Nations people and gender diverse people. Applicants will be considered based on merit as per relevant skills, qualifications, and experience. We are committed to providing a safe working environment that embraces and values child safety, diversity and inclusion.