Community Manager - Natura Lifestyle

Ingenia Communities; Port Stephens; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Staff discounts on Ingenia Holiday PAr

Employee referral rewards

Employee of the year rewards

Job summary

Ingenia Communities is seeking a Community Manager for Natura Lifestyle in Port Stephens. You will oversee daily community operations, deliver exceptional resident experiences, and drive financial performance while fostering a connected, engaging environment for residents.

You’ll lead a team, balance priorities, and implement wellbeing and lifestyle programs that enhance belonging and satisfaction across the community.

Qualifications

• Experience managing resident or customer relationships in property, hospitality, aged care or community settings.
• Able to lead day-to-day operations while balancing competing priorities.
• Experience budgeting, P&L or commercial outcomes.

Responsibilities

• Deliver an outstanding resident experience, measured by surveys and NPS.
• Oversee daily community operations, including presentation standards, occupancy and resident engagement.
• Lead financial performance through budgeting and P&L management.
• Foster community through lifestyle, wellbeing and connection programs.
• Motivate and support team members and contractors to achieve high-quality outcomes.

Skills

Resident relations

Leadership

Budgeting

Customer service

Problem solving

Job description

At Ingenia, we’re not just building communities, we’re creating places where people truly belong. From unforgettable holidays to vibrant rental living and affordable housing, we’re all about making life better, brighter, and more connected.

We’re a passionate bunch who care deeply, work boldly, and support each other every step of the way to create moments that matter. If you’re ready to work in a place that values your ideas and celebrates your wins, we’d love to welcome you to the team.

We’re on the lookout for a Community Manager to join our team at Natura Lifestylesite.

Reporting to the Area Manager, you’ll help lead day‑to‑day community operations, building a strong sense of connection and belonging for residents. You’ll deliver exceptional experiences through customer‑focused service and operational excellence.

Natura Lifestyle offers a welcoming community, modern amenities, and a relaxed coastal lifestyle surrounded by the natural beauty of Port Stephens.

Why You’ll Love Life at Ingenia

We believe work should be rewarding, flexible, and full of perks:

• Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%
• Employee referral, employee of the month, and employee of the year rewards

In this Role, You’ll

• Deliver an outstanding resident experience, measured through satisfaction surveys and Net Promoter Score (NPS)
• Oversee day‑to‑day community operations, including presentation standards, occupancy, tenancy and resident engagement
• Lead financial performance through budgeting, planning and management of P&L outcomes
• Foster a strong sense of community by delivering lifestyle, wellbeing and connection programs
• Lead, motivate and support team members and contractors to consistently deliver high‑quality outcomes

You’re Likely a Match If You

• Bring experience managing resident or customer relationships in property, hospitality, aged care or community settings
• Are confident leading day‑to‑day operations while balancing competing priorities
• Have experience managing budgets, P&L performance or commercial outcomes
• Handle challenging or emotionally charged situations with empathy, professionalism and clear boundaries
• Are a visible, hands‑on leader who enjoys being the go‑to person for residents, teams and stakeholders

You’re someone who brings energy, ideas, and a genuine passion for making a difference. You love working with people, solving problems, and creating moments that matter.

Our Recruitment Process

We keep things simple and supportive:

• Quick phone chat and interview with your future manager
• Background checks
• Offer and onboarding; welcome aboard!

All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.

Let’s Create Amazing Experiences Together

Ready to do what matters, and know you matter? Join us and help bring great experiences to life, starting with you.

Customer Obsessed

Know your customer and their needs

Whether it be residents, guests or customers; listen, understand, anticipate and respond in a timely manner – don’t leave people waiting on a response. Remove barriers and keep service flowing.

Be visible and engaged, show up with intent

Show up consistently, participate, and make your contribution visible. Help others succeed and be known for what you stand for. Practice self-awareness.

Communicate with clarity, share context, bigger picture and the 'why'

Give the background, purpose and expected impact when you delegate, ask for help, or hand over work – not just the task itself. Explain the ‘why’ behind decisions and priorities.

Make it Count

Own the basics, be reliable and accountable

Do the fundamentals well (timesheets, approvals, invoices, follow-ups). Respond in a timely way so teams don’t stall, and customers aren’t impacted. For leaders, be the filter – remove blockers and help your team focus on what matters most.

Make thoughtful, courageous decisions

Make well‑considered calls and own them. When a tough decision is needed, act with courage while considering impact. Show empathy and respect.

Deliver with quality, take pride in outcomes

Aim for completeness, accuracy and excellence in your work. Review your work before passing it on and fix issues early. Consider other teams in your decision making – don’t act in a silo or cause downstream issues for others.

We Before Me

Be approachable, create a sense of belonging, listen with curiosity

Be a good human – say hello, create a safe space for questions, ideas and honest conversations. Listen with curiosity and assume positive intent.

Connect regularly, stay in step with your team

Be present and engaged in team meetings (camera on, no multitasking), check in with colleagues and your leader, and share updates to keep work connected and useful. Ensure fortnightly 1:1s are purposeful – focused on coaching, wellbeing, development, unblocking issues, and building trust, not just a to-do list.

Foster connection and celebrate wins, shape and protect team culture

Recognise contributions, create team rituals, share feedback, encourage inclusivity, and create energising moments that strengthen belonging and build trust. Step in when behaviours don’t align with our values.

Today & Tomorrow

Get it right at the beginning, legacy of decisions

Invest time in planning with long‑term impact in mind. Ensure the right people are connected to collaborate and decide.

Reflect and improve

Run retrospectives, look back on what could be done better and make changes. Share learnings, build simple processes and be ready to adapt. Avoid overcomplicating or reinventing the wheel.

Invest in growth, learn and help others learn

Take and create development opportunities, set meaningful goals, seek feedback and apply learnings. Follow through on performance and development commitments.

Respect work/life boundaries, take leave, encourage breaks and enable flexible ways of working to support sustainable performance.

Do the right thing, speak up

Is this the right choice for our residents, guests, and company? Are we acting responsibly?

Doing the right thing goes beyond following rules, it’s about considering the wellbeing of everyone involved. It means listening to feedback, communicating openly, owning our mistakes, and taking accountability. We prioritise safety, respect, and continuous improvement, fostering trust and integrity in everything we do.

Escalate and manage risk, act early, act responsibly

If you see something that could impact our residents, guests, colleagues, or business, don’t wait – raise it. Escalate concerns or risks promptly to the right people so we can address issues before they grow. Share facts openly, seek advice when unsure, and support others to do the same. By acting early and responsibly, we protect each other and strengthen trust across our company.

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