Community Lead

Fleet Glass Services, Inc.; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Discounts on Commons services

Free counselling sessions

Birthday leave

Work across locations

Weekly events program

Paid maternity leave

Education support

Job summary

The Commons seeks a passionate Community Lead to foster a thriving, inclusive environment across our spaces. You will cultivate member relationships, oversee events, and drive engagement while ensuring seamless daily operations.

The ideal candidate has 3+ years in customer service, strong communication, and hands-on event management experience. Join a fast-paced team that values creativity, collaboration, and growth across multiple locations.

Qualifications

• 3+ years of experience in a fast-paced customer service environment.
• Strong communication skills with the ability to build rapport.
• Experience in event management and organisation.
• Hands-on approach to daily responsibilities.

Responsibilities

• Greet guests at the front desk and ensure a warm environment.
• Manage onboarding, tours, inductions, and welcome packs.
• Lead and coordinate member events and workshops.
• Oversee operations and facilities, ensuring a well-maintained workspace.
• Respond to member inquiries and maintain CRM records.
• Handle IT support tickets and provide basic troubleshooting.
• Ensure offices and desks are clean, organized, and ready for new members.
• Distribute incoming mail to members efficiently.

Skills

Customer service

Event management

Communication

Time management

Team leadership

Job description

The Commons is an ecosystem of entrepreneurs, businesses, and curious minds working, connecting, and growing under a common roof. Driven by the sincere desire to see people flourish, we support curiosity and believe in the collective power of people to instigate change. Our focus is on building and strengthening community, and we challenge the status quo in an effort to innovate.

As a fast-growing team, we offer endless opportunities for professional development, career progression, and collaboration with some of the brightest minds in the industry. We thrive on creativity, innovation, and a strong team culture that champions fresh ideas and ambitious thinking. If you're looking for a dynamic workplace where no two days are the same, where your contributions truly make an impact, and where you’ll be surrounded by passionate, like-minded individuals - The Commons is the place to be.

About the Role

We are seeking a passionate and driven Community Lead to join our team and help us foster a thriving and inclusive environment. As the Community Lead, you will play a vital role in cultivating strong relationships with our members, overseeing events, and driving engagement. The ideal candidate is a natural connector, problem solver, and has a genuine passion for delivering exceptional member experiences.

About You

You are a dedicated and experienced professional with a strong background in operations, events, and customer experience. Passionate about fostering community and delivering seamless experiences, you excel in team leadership, coordination, and problem-solving. With expertise across hospitality, administration, and marketing, you thrive in fast-paced environments, ensuring efficiency and quality in everything you do. Adaptable, people-focused, and detail-oriented, you’re always looking for opportunities to grow, connect, and make a positive impact.

The main duties of the role include but are not limited to the below:

What you'll do

Community Engagement & Member Experience

• Greet guests at the front desk, ensuring a warm and welcoming environment.
• Facilitate introductions and relationship-building initiatives among members.
• Maintain a thorough understanding of all members and companies in the space.
• Manage the onboarding process, including tours, inductions, and welcome packs.

Events Management

• Lead and coordinate member events in alignment with The Commons brand.
• Facilitate community events such as member talks, panel discussions, and workshops.
• Promote and encourage attendance at relevant events across locations.
• Assist with event setup, pack-down, and logistical support as needed.
• Audit and order supplies to support event execution.

Operations & Facilities Management

• Ensure the workspace is fully operational and well-maintained.
• Report and assist in resolving maintenance issues.
• Conduct regular building checks and oversee cleanliness, including kitchens and meeting rooms.
• Manage inventory, ordering consumables, and auditing storage areas.
• Liaise with cleaning staff to ensure high standards of hygiene and presentation.

Daily Operations

• Assist the Community Manager with scheduling and daily operations.
• Respond to member inquiries in a timely and professional manner.
• Maintain and update internal databases, including member directories and CRM records.
• Manage IT support tickets and provide basic troubleshooting assistance.Ensure offices and desks are clean, organised, and ready for new members.
• Distribute incoming mail to members efficiently.

You’ll bring

• 3+ years’ experience in a fast-paced customer service environment.
• Strong communication skills with the ability to build rapport easily.
• Experience in event management and organisation.
• A hands‑on approach to daily responsibilities.
• Passionate about creating an outstanding member experience.
• Ability to think outside the box and proactively identify members’ needs.
• Strong time management skills and excellent attention to detail.
• A people‑person who thrives in a community‑driven environment.

Why You’ll Love Working with Us

At The Commons, you’ll be part of a team that values creativity, collaboration, and growth all within a culture built on community.

We offer:

• Discount on all Commons Cafe and Bar locations
• Free counselling sessions
• Birthday leave
• Ability to work across different locations
• Weekly events program e.g. breakfast club, yoga & drinks
• Additional paid maternity leave
• Further education program to support personal and professional development

Our Values

• Putting Our Members First
• Fostering Community
• Working Together as a Team
• Constantly Learning & Growing