Community Growth Manager

Lime; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Lime in Sydney is expanding its Commercial Delivery program and seeking a Community Growth Manager for a 12-month fixed-term role. You will be in-market meeting couriers, distributing racks, and engaging local partners to drive growth and rack adoption.

This field-based position requires regular in-person work across Sydney, with events that may occur in evenings or weekends. You will translate learnings into practical actions that boost regional revenue and customer activation.

Qualifications

• Experience in field growth or hands-on community programs.
• Ability to build partnerships with local brands, restaurants, and hubs.
• Comfort working in a field-heavy role with frequent travel and non-standard hours.

Responsibilities

• Own and execute the regional growth plan with revenue and rack-adoption targets.
• Recruit and onboard couriers; explain the Commercial Delivery offer; drive activation.
• Coordinate rack distribution, logistics, inventory tracking, and practical rack use guidance.
• Meet couriers at hubs, ghost kitchens, and other high-potential locations.
• Build relationships with local partners and community organizations to grow the program.
• Plan and run events, activations, and referral programs.
• Maintain an active presence in community channels and connect customers to Customer Success when needed.
• Identify barriers to adoption and ideal locations for program infrastructure.
• Gather courier feedback and translate into recommendations for Product and Ops.
• Track regional performance and adjust field plans based on data.

Skills

Field growth

Community engagement

Partnerships

Local operations

Field marketing

Relationship building

Organization

Independent work

Job description

As the largest global shared micromobility business, Lime is on a mission to build a future where transportation is shared, affordable and carbon-free. A Time Magazine 100 Most Influential Company, Lime has powered more than one billion rides in close to 30 countries across five continents, spurring a new generation of clean alternatives to car ownership. Learn more at li.me.

Commercial Delivery is an early-stage Lime product built for delivery couriers using Lime's shared light electric vehicle fleet. We are expanding from our London proof point into new markets. Our growth model combines reliable mobility with trusted local relationships, hands-on activation, practical equipment such as delivery racks, and a strong community presence.

The Community Growth Manager is a 12 month fixed-term role that owns courier growth and community health for an assigned region, initially centered on Sydney. You will be accountable for agreed regional revenue and growth goals across acquisition, activation, retention, and rack adoption. This is a field job, not a desk-based marketing role: you will spend significant time in market meeting couriers, distributing racks, visiting delivery hubs and local partners, running community events, and turning what you learn into practical growth actions.

You must be based in Sydney and available for regular in-person field work across the region. Community meetings and events may occasionally require evening or weekend flexibility. This role owns local growth, community relationships, field activation, rack adoption, and regional revenue outcomes. It does not own centralized customer support, refunds, or multi-market case management.

What You'll Do:

• Own and execute the regional growth plan, with accountability for agreed revenue, customer growth, activation, retention, and rack-adoption goals.

• Recruit and onboard delivery couriers, explain the Commercial Delivery offer, and help new customers become active successfully.

• Coordinate and personally support rack distribution, delivery and pickup logistics, inventory tracking, and practical guidance on rack use.

• Meet couriers in the field at delivery hubs, ghost kitchens, community gathering points, and other high-potential locations.

• Build relationships with local restaurants, ghost kitchens, delivery partners, community organizations, and other partners that can help the program grow.

• Plan and run community events, field activations, referral initiatives, promotions, and educational sessions.

• Maintain an active presence in approved community channels, answer local questions, and connect customers to the Customer Success team when an issue requires centralized support.

• Identify barriers to adoption and promising locations for racks, battery swaps, or other program infrastructure.

• Gather structured feedback from couriers and partners and turn it into clear recommendations for Product, Operations, and the broader Commercial Delivery team.

• Track regional performance, explain progress and risks, and adjust field plans based on data and direct community insight.

About You:

• Demonstrated experience in field growth, community engagement, partnerships, local operations, field marketing, or a similarly hands-on role.

• Comfort spending substantial time in the field, traveling locally, and taking an active role in rack distribution and event logistics.

• A commercial and data-informed mindset, with the motivation to own measurable regional revenue and growth outcomes.

• Strong relationship-building skills and the credibility to earn trust with delivery couriers and local partners.

• Excellent organization across events, inventory, follow-ups, community communications, and multiple active workstreams.

• A practical, entrepreneurial working style and the ability to operate independently in an early-stage program.

• Clear written and verbal communication, with professional fluency in English.

Preferred Experience:

• Professional fluency in Mandarin is preferred, not required.

• Direct experience as a delivery courier or working with courier, gig-economy, micromobility, restaurant, or last-mile delivery communities.

• Existing relationships within Sydney's delivery, restaurant, or courier ecosystem.

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Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That's why we're dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please email [e-mail] for assistance.