Community‑Focused Hospitality Customer Service Manager

Shoalhaven Ex-Services Group; Nowra; On-site; AUD 88,000 - 108,000; Full time

Benefits offered by this job

Five weeks paid leave annually

Professional development days

Meal allowance $6,000/year

Golf membership

Rewards program with cruise prizes

Supportive, inclusive team culture

Job summary

Shoalhaven Ex-Services Group in Nowra is seeking an experienced Customer Service Manager to lead our hospitality team across gaming, food and beverage, events and guest services. You will set service standards, coach staff and ensure a warm welcome for our community.

We offer a base salary of $97,915 AUD plus super and over $10,000 in benefits, four shifts per week, five weeks paid leave, 10 professional development days, a $6,000 annual meal allowance, a gold golf membership and an awards

Qualifications

• Experience in leadership and hospitality management.
• RSA and ARCG certifications current.
• Ability to lead floor operations and staff development.
• Commitment to community values and service.

Responsibilities

• Lead from the front, overseeing daily operations across gaming, food and beverage, events and customer service.
• Support a growing team through clear direction, coaching, constructive feedback and recognition.
• Represent our community brand, ensuring members and guests experience a warm welcome, respectful service and a sense of belonging.
• Create memorable experiences, handling enquiries and resolving complaints with care and confidence.
• Maintain high standards of responsible service of alcohol, responsible conduct of gambling, safety and venue compliance.
• Keep our venues welcoming and well presented, identifying maintenance issues and responding to risks promptly.
• Support rostering, onboarding, training and staff development to build capable teams and deliver efficient service.
• Help shape our continued success, contributing improvements that strengthen customer satisfaction, team performance and business results.

Skills

Leadership

Customer service

People management

Decision making

Evening/weekend availability

Job description

Shoalhaven Ex-Services Group in Nowra is seeking an experienced Customer Service Manager to lead our hospitality team across gaming, food and beverage, events and guest services. You will set service standards, coach staff and ensure a warm welcome for our community.

We offer a base salary of $97,915 AUD plus super and over $10,000 in benefits, four shifts per week, five weeks paid leave, 10 professional development days, a $6,000 annual meal allowance, a gold golf membership and an awards