Community Engagement Coordinator

Exodus Foundation; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging up to $15,900

Employee Assistance Program

WhereFIT health & wellbeing benefits

Supportive team environment

Frontline community work

Job summary

The Rev. Bill Crews Foundation (BCF) is seeking a Community Engagement Coordinator to work directly with people experiencing homelessness and hardship, coordinating programs and building trusted relationships across BCF services and the community.

This hands-on role requires empathy, trauma-informed approaches, strong organisation, and the ability to adapt to changing priorities. You will collaborate with our Events team, support guest referrals, and contribute to reporting and grant-related

Qualifications

• Engage respectfully with people facing complex circumstances.
• Ability to coordinate programs and engage guests across services.
• Strong boundary setting and professional conduct.

Responsibilities

• Coordinate and facilitate community-based programs and engagement initiatives across BCF.
• Build professional relationships with people experiencing homelessness and hardship.
• Identify guest needs and facilitate referrals to appropriate services.
• Support outreach and community engagement activities across BCF services.
• Collaborate with Events team for larger events with guest participation.

Skills

Empathy

Stakeholder engagement

Trauma-informed approach

Organisation & time management

Communication skills

Microsoft Office

Education

Tertiary qualification in Social Work, Community Services, Social Science, Welfare or related discipline

Tools

Microsoft Office

Job description

The Rev. Bill Crews Foundation ('BCF') is one of Sydney’s most trusted frontline charities and has supported people experiencing homelessness, poverty and disadvantage for nearly 40 years.

Guided by our mission, 'The person in front of us', we provide integrated support across food services, social welfare, healthcare, education and community programs. Our work is practical, person-centred and focused on dignity, connection and meaningful outcomes for people experiencing hardship.

About us

The Rev. Bill Crews Foundation ('BCF') is one of Sydney’s most trusted frontline charities and has supported people experiencing homelessness, poverty and disadvantage for nearly 40 years.

Guided by our mission, 'The person in front of us', we provide integrated support across food services, social welfare, healthcare, education and community programs. Our work is practical, person-centred and focused on dignity, connection and meaningful outcomes for people experiencing hardship.

The role

We are looking for a Community Engagement Coordinator who is comfortable working directly with people experiencing homelessness, disadvantage, vulnerability, social isolation and complex life circumstances.

This is a hands‑on community services role for someone who understands that meaningful engagement can look different for every person. You may be coordinating a community program one moment then supporting a guest to connect with an appropriate service or responding calmly to an emerging need the next.

You will coordinate community engagement programs, activities and initiatives while building trusted relationships with guests and supporting their connection with BCF services and the broader community. You will also work collaboratively with our Events team on larger BCF events to support meaningful guest and community participation.

Importantly, this is not a desk-based coordination role. You will be visible across our services and actively engaged with the people and communities we support.

WHAT YOU'LL DO

As our Community Engagement Coordinator, you will:

• Coordinate and facilitate community-based programs, activities and engagement initiatives across BCF
• Build respectful and professional relationships with people experiencing homelessness, hardship, vulnerability and social isolation
• Engage with guests using a person-centred, compassionate and non-judgemental approach
• Identify emerging guest needs and facilitate referrals, information sharing and warm introductions to appropriate internal or external services
• Facilitate group programs and activities including social connection, wellbeing and creative initiatives
• Support outreach and community engagement activities across BCF services
• Coordinate Community Engagement programs, activities and smaller-scale events including planning, logistics and stakeholder engagement
• Work closely with BCF's Events team to support the planning and delivery of larger organisational and community events with a focus on guest participation and Community Engagement involvement
• Develop relationships with community organisations, service providers and local stakeholders
• Support the Community Engagement team, volunteers and program participants with day‑to‑day operational guidance
• Recognise and appropriately escalat e wellbeing, safety, risk or service delivery concerns
• Assist with the appropriate resolution of non-clinical guest feedback and complaints
• Maintain accurate program records and monitor participation and outcomes
• Contribute to reporting, program evaluation, continuous improvement and grant-related activities.

These responsibilities reflect the coordination, guest engagement, referral, partnership and operational responsibilities of the position.

ABOUT YOU

You may currently be working in community services, homelessness services, welfare, crisis support, outreach, social services or another frontline community-based environment and be looking for an opportunity where you can combine your frontline experience with program coordination and community engagement.

You understand how to engage respectfully with people who may be experiencing complex circumstances. You can build rapport without judgement and maintain appropriate professional boundaries while recognising when someone requires additional support or referral.

You are calm, practical and solutions-focused. You are also comfortable working in an environment where priorities can change quickly and no two days necessarily look the same.

WHAT YOU'LL BRING

• A tertiary qualification in Social Work, Community Services, Social Science, Welfare or a related discipline
• Experience working within community services, welfare, homelessness, crisis support, outreach or a related community-based environment
• Demonstrated experience working with people experiencing disadvantage, vulnerability, homelessness, hardship or social isolation
• Experience coordinating or supporting community programs, activities or engagement initiatives
• Strong engagement skills and the ability to build rapport with people from diverse backgrounds
• An understanding of person-centred and trauma-informed approaches to community support
• Confidence identifying support needs and connecting people with appropriate services
• Strong stakeholder engagement and relationship management skills
• Sound judgement with the ability to respond calmly and appropriately to challenging or sensitive situations
• Strong organisation and time management skills with the ability to manage competing priorities
• Strong written and verbal communication skills
• Confidence using Microsoft Office programs
• A genuine alignment with BCF's mission and values.

The role requires someone who can demonstrate empathy, resilience, adaptability, sound decision-making and the ability to work effectively within a dynamic frontline environment.

WHY JOIN BCF?

This is an opportunity to work somewhere where community engagement is more than organising activities. It is about connection, dignity and helping people feel part of a community.

At BCF you will work alongside people across community services, welfare, healthcare, food services and other frontline programs with a shared focus on the person in front of us.

We offer:

• Not-for-Profit salary packaging benefits of up to $15,900
• Access to our Employee Assistance Program ('EAP')
• Health and wellbeing benefits through WHEREFIT
• A supportive and collaborative team environment
• Varied and meaningful frontline community work
• The opportunity to contribute directly to programs supporting people experiencing homelessness, hardship and disadvantage.

OUR RECRUITMENT PROCESS

BCF is a unique frontline environment and we want candidates to understand both the opportunity and the realities of the role.

If shortlisted, our recruitment process may include:

• An initial phone conversation
• A formal interview
• A practical component where you may meet members of the team and observe aspects of the working environment.

This process gives us the opportunity to get to know you while also giving you a genuine understanding of BCF, our community and the work you would be stepping into.

Bill Crews Charitable Trust and the Exodus Foundation are separate but closely cooperating entities. Together, they deliver services and programs under the Rev. Bill Crews Foundation brand name, working to support those in need.

All BCF employees are required to have completed at least three (3) COVID-19 vaccinations including booster doses approved by the Australian Therapeutic Goods Administration ('TGA'). Proof of vaccination status will be required prior to commencement.

Applicants must have the right to work in Australia. The successful candidate will also be required to hold or obtain a Working With Children Check, National Police Check and First Aid Certificate as applicable to the position.

Please Note: This recruitment process is managed directly by the BCF People and Culture ('P&C') team. We appreciate the interest of recruitment agencies and external providers however we are not seeking third‑party recruitment support for this position.

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