IT Systems Administrator

Australian Taxation Office; City of Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Australian Taxation Office is seeking experienced IT Systems Administrators to join our Enterprise Solutions and Technology teams in Melbourne. You will support day-to-day operations of the ATO's IT systems, investigate and resolve operational and technical issues, and adapt to new tools, technologies, and automation opportunities.

You will provide technical advice and support to diverse business partners and contribute to high-quality outcomes through collaboration and continuous improvement of

Responsibilities

• contributes to the delivery, support and maintenance of applications, systems, networks and infrastructure services
• assists with the investigation and resolution of operational and technical issues, applying established processes and procedures
• supports the deployment and testing of technologies and services in line with agreed standards and release schedules
• researches, analyzes and documents technical information, identifying opportunities for improvement
• communicates effectively with technical and non-technical stakeholders to provide support and resolve queries
• works collaboratively within a team environment to achieve service delivery outcomes.

Job description

We are seeking experienced individuals to join various teams in our Enterprise Solutions and Technology business area.

As an IT Systems Administrator, you’ll work in a dynamic and complex technological environment, providing support for the day-to-day operations of the ATO’s IT systems and services. You’ll investigate and resolve operational and technological issues with contemporary solutions, analyse operating policies, and review and adapt to new tools, technologies, and methodologies.

You will provide technical advice and support to diverse business partners, while being agile in your approach to collaboration and delivery of services. You’ll also seek new and innovative ways to deliver high quality technical outcomes and automation improvements.

Applications and technologies used across these roles may include:

• Cloud and Infrastructure: AWS CDK, Amazon EC2, S3, CloudWatch, CloudTrail, Glue, DynamoDB, Athena and Firehose.
• DevOps and Automation: Terraform and Ansible AWX.
• Data and Analytics: DataHub and Teradata.

We embrace the strength of diversity – through our people and the perspectives they bring.

We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the selection process.

• contributes to the delivery, support and maintenance of applications, systems, networks and infrastructure services
• assists with the investigation and resolution of operational and technical issues, applying established processes and procedures
• supports the deployment and testing of technologies and services in line with agreed standards and release schedules
• researches, analyzes and documents technical information, identifying opportunities for improvement
• communicates effectively with technical and non-technical stakeholders to provide support and resolve queries
• works collaboratively within a team environment to achieve service delivery outcomes.

The key duties of the position include:

We are seeking experienced individuals to join various teams in our Enterprise Solutions and Technology business area.

As an IT Systems Administrator, you’ll work in a dynamic and complex technological environment, providing support for the day-to-day operations of the ATO’s IT systems and services. You’ll investigate and resolve operational and technological issues with contemporary solutions, analyse operating policies, and review and adapt to new tools, technologies, and methodologies.

You will provide technical advice and support to diverse business partners, while being agile in your approach to collaboration and delivery of services. You’ll also seek new and innovative ways to deliver high quality technical outcomes and automation improvements.

Applications and technologies used across these roles may include:

• Cloud and Infrastructure: AWS CDK, Amazon EC2, S3, CloudWatch, CloudTrail, Glue, DynamoDB, Athena and Firehose.
• DevOps and Automation: Terraform and Ansible AWX.
• Data and Analytics: DataHub and Teradata.

We embrace the strength of diversity – through our people and the perspectives they bring.

We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the selection process.

Our ideal candidate:

• contributes to the delivery, support and maintenance of applications, systems, networks and infrastructure services
• assists with the investigation and resolution of operational and technical issues, applying established processes and procedures
• supports the deployment and testing of technologies and services in line with agreed standards and release schedules
• researches, analyzes and documents technical information, identifying opportunities for improvement
• communicates effectively with technical and non-technical stakeholders to provide support and resolve queries
• works collaboratively within a team environment to achieve service delivery outcomes.

Getting to know the Australian Taxation Office

We are globally recognised for leading best practice in the administration of tax and superannuation, promoting a level playing field and fairness for all. Our work makes a real difference to the lives of Australians and positively impacts their economic and social wellbeing.Our people are problem-solvers, curious, dynamic and are at the heart of our success. We are inclusive and embrace the strength of diversity. Flexible working arrangements are available to help balance work and life.We offer more than you expect. We offer a place where you can belong, a say in how you make a difference, and the chance to grow a successful career.