Communications Officer

Busways; Sydney; Sur place; AUD 80 000 - 110 000; Plein temps

Avantages offerts par ce poste

Fitness Passport

Staff shuttle

Employee Assistance Program

Career progression

On-site parking

Referral bonuses

Résumé du poste

Busways in Sydney's Pymble Head Office seeks a Communications Officer to lead strategic communications and storytelling aligned with business objectives and brand values. You will manage media relations, issues management, and a 12‑month content and social calendar across digital, print, and internal channels, delivering campaigns on time and within budget.

The role requires a tertiary qualification in communications and 4+ years in a similar role, with strong writing, stakeholder engagement and

Qualifications

• Tertiary qualifications in communications, public relations or a related field.
• 4+ years’ experience in a similar role.
• Solid understanding of public transport operations, customer behaviour and regulatory environment.

Responsabilités

• Lead and deliver strategic communications and storytelling to support business objectives, brand reputation and initiatives.
• Manage media relations, PR activity, crisis/issues management, and proactive storytelling across major channels.
• Plan, create and oversee a 12-month content and social media calendar across digital, print, and internal platforms.
• Provide high-level communications advice, research industry trends, and identify emerging opportunities.
• Collaborate with marketing, design, and internal stakeholders to deliver campaigns on time and within budget.
• Build internal and external relationships while championing Busways’ values and culture.

Connaissances

Media relations

Crisis management

Content calendar

Stakeholder engagement

Strategic communications

Writing skills

Public relations

Regulatory understanding

Team collaboration

Formation

Tertiary qualifications in communications

4+ years’ experience in a similar role

Outils

MS Office

Social media platforms

Media monitoring tools

Description du poste

Ready for your next opportunity? Bring your strategic and storytelling communications support for business strategy to Busways’ Pymble Head Office as a Communications Officer!

What You’ll Be Doing

• Lead and deliver strategic communications and storytelling to support business objectives, brand reputation, and key initiatives
• Manage media relations, PR activity, crisis/issues management, and proactive storytelling across all major channels
• Plan, create and oversee a 12-month content and social media calendar across digital, print, and internal platforms
• Provide high-level communications advice, research industry trends, and identify emerging opportunities
• Collaborate closely with marketing, design, and internal stakeholders to deliver campaigns on time and within budget
• Build strong internal and external relationships while championing Busways’ values, brand standards, and culture

What You’ll Bring

• Tertiary qualifications in communications, public relations or a related field, with 4+ years’ experience in a similar role
• A solid understanding of public transport operations, customer behaviour, service reliability and the regulatory environment affecting bus networks
• Proven expertise in media relations, issues management, social media strategy, and content calendar management
• Strong strategic communications capability with demonstrated experience delivering high-impact campaigns
• The ability to respond quickly and calmly to urgent operational or safety incidents, working alongside operations, depot teams, and leadership to provide accurate, timely updates
• A strong understandingof the political and community landscape affecting public transport, with an ability to navigate government priorities, community expectations, and contractual obligations
• Exceptional writing skills across a wide range of formats including digital, media, thought leadership and marketing content
• Highly organised with the ability to manage multiple priorities, meet deadlines, and maintain exceptional attention to detail
• Strong stakeholder engagement skills, advanced computer literacy, and the legal right to work in Australia with a current driver’s licence

What We Offer You

At Busways, we don’t just transport people â we care about every part of the journey. You’ll be part of a supportive, collaborative team in a modern office environment with great benefits, including:

• Fitness Passport â discounted access to multiple fitness facilities
• Free staff shuttle from the Central Coast and Blacktown depots
• Employee Assistance Program for you and your family
• Career progression opportunities and full training
• Free secure on-site parking
• Employee referral bonuses & tax-effective salary packaging options

Who We Are

For over 80 years, Busways has proudly delivered reliable, safe, and high-quality bus services across NSW and South Australia. With a team of 2,800+ people, we’re committed to ensuring every journey is a positive experience, transporting over 53 million passengers annually.

Please Note: The successful applicant will be offered an initial 12 month fixed-term contract with the intention of then becoming a permanent employee. This is part of Busways hiring policy for all admin roles. Our rate of conversion to permanent positions is over 90%.

Busways is an Equal Opportunity Employer. We encourage applications from all individuals, including Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds.