Communications Lead: Community Impact & Customer Stories

Community First Bank; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Community First Bank seeks an experienced Communications Manager to lead the bank’s communications portfolio, including customer publications, digital content, sponsorships and community initiatives. You will translate business priorities into clear, accessible content and measure impact across channels.

You will collaborate with multiple teams to ensure consistent brand voice, coordinate campaigns, and deliver compelling storytelling that connects customers with the bank’s purpose and community

Qualifications

• A tertiary qualification in communications, marketing or related discipline, or equivalent experience.
• Minimum 5 years in communications, marketing or similar role, preferably in financial services or regulated environments.
• Strong written and verbal communication skills with ability to translate complex concepts into accessible content.

Responsibilities

• Develop and deliver clear communications across customer publications, digital channels and events.
• Lead sponsorships and community initiatives aligned to the bank’s purpose and strategy.
• Create engaging content and storytelling that highlights customer impact and community contribution.
• Provide communications advice to stakeholders and coordinate activity across channels with timelines and approvals.

Skills

Stakeholder management

Content strategy

Copywriting

Digital communications

Brand voice & tone

Risk & compliance awareness

Education

Bachelor's degree in Communications/Marketing

Tools

Microsoft Office

CMS platforms

Job description

Community First Bank seeks an experienced Communications Manager to lead the bank’s communications portfolio, including customer publications, digital content, sponsorships and community initiatives. You will translate business priorities into clear, accessible content and measure impact across channels.

You will collaborate with multiple teams to ensure consistent brand voice, coordinate campaigns, and deliver compelling storytelling that connects customers with the bank’s purpose and community