Commissions Officer (Mat leave)

Ray White; Brisbane; Vor Ort; AUD 55.000 - 75.000; Vollzeit

Zusammenfassung

Ray White is seeking a detail‑oriented data entry specialist for a 16‑month maternity contract in Brisbane. You will process payments from lenders, match data, and reconcile deposits while handling broker and referrer inquiries with accuracy and urgency.

You should bring at least 2 years of customer service experience, strong Excel skills, and experience with CRM systems. A structured, collaborative environment is emphasized.

Qualifikationen

• 2 yrs Customer Service experience.
• Working with customer relationship management systems.
• Accounts receivable exposure is preferred but not mandatory.
• Basic understanding of lending practices is desirable.
• Able to work in a shared open environment.
• Positive outlook.
• Organised, analytical and principled.
• Resilient to change.
• Able to multitask.
• Ability to think outside the square.

Aufgaben

• Data entry to operating platforms & payment system.
• Daily upload & manipulation of commission payment files from Lenders.
• Daily matching of Lender data to Broker data.
• Weekly import to commission payment system of data.
• Reconciliation of export from commission payment system.
• Daily entry & monitoring of Lender deposits.
• Reconciliation of Lender deposits to commission files.
• Correct allocation to accounts receivable journals.
• Support of Broker & Referrer requirements: manage and respond to daily emails.
• Liaising with Lender partners re policies and payment inquiries.
• Processing of adjustments upon Broker & Referrer inquiry.
• Moderate understanding of Lender payment policy.

Kenntnisse

Customer service

CRM systems

Data entry

Excel

Communication

Multitasking

Organised

Problem solving

Time management

Team collaboration

Tools

Google Chrome

Microsoft Excel

Jobbeschreibung

This role plays a critical part in supporting the business objectives of delivering high quality service to our customers (Broker & Referral Partners). This is achieved through the accurate processing of payment data from a number of lenders to ensure that our customers receive their income accurately and on time.

This is a 16 month maternity contract role.

What you'll do:

1. Data entry to operating platforms & payment system:

• Daily upload & manipulation of commission payment files from Lenders
• Daily matching of Lender data to Broker data via the Broker customer relationship management system & operating platforms
• Weekly import to commission payment system of data
• Reconciliation of export from commission payment system
• Daily entry & monitoring of Lender deposits
• Reconciliation of Lender deposits to commission files
• Correct allocation to account receivable journals

3. Support of Broker & Referrer requirements:

• Manage and respond to daily emails received through shared team mailboxes in relation to Broker and Referral inquiry whilst adhering to Loan Market service deliverables & company standards
• Liaising with Lender partners in relation to their policies and customer payment inquiry
• Processing of adjustments upon Broker & Referrer inquiry

4. Knowledge of Panel Lender Schedule:

• Moderate level of understanding of Lender payment policy

What we're looking for:

• 2 yrs Customer Service experience
• Working with customer relationship management systems
• Accounts receivable exposure is preferred but not mandatory
• Basic understanding of lending practices is desirable
• Able to work in a shared open environment
• Positive outlook
• Organised, analytical and principled
• Resilient to change
• Able to multitask
• Ability to “think outside the square”
• Cultural fit with our core values of, We do what we say, Compassion for our Customers, Go further together, Hungry but Humble & Be curious think openly.
• Enjoy following processes and a structured environment
• Ability to challenge existing ways we do things and looks for opportunities to improve
• Enjoys engaging and collaborating with others and is conscientious
• Microsoft Office suite of programs, particularly excel
• Exposure to Google Chrome for email and document management an advantage
• Accurate data entry while maintaining a sense of urgency
• Being accountable for your own results and the timely performance of tasks within the scope of the position
• Initiative to work autonomously and to request additional tasks
• Requirement to be able investigate in the instance of historical payment within payment system upon inquiry from our Brokers & Referrers
• Ability to effectively communicate to customers (broker or referrer) via email and phone, identify their needs and respond in a professional manner that exceeds expectations
• Working in an open office environment, there is requirement for a high level of interaction with the Agreements Team, Portfolio Maintenance Team & Business Analyst in relation to changes and operation within the payment systems
• In addition communication with customers and other teams in the business by phone & email is a critical part of the role
• Managing tasks and work to team priorities
• Understand how individual tasks impact team goals and outputs