Business & Operations Support Associate

Anton Murray Consulting; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Anton Murray Consulting is seeking a proactive Operations Support professional in Sydney to act as an intermediary between internal teams and external partners during a service transition. The role focuses on business administration, data extraction, and advanced Excel-driven reporting to support trading, settlements and reconciliations.

You will collaborate with offshore colleagues, manage multiple requests in a fast-paced environment, and ensure timely client satisfaction while maintaining

Qualifications

• 2-3 years' experience in financial services operations is advantageous
• Some financial service experience is a must
• Experience in settlements/reconciliation would be helpful
• Strong Excel skills are essential

Responsibilities

• Liaising with service provider to assist in execution of tasks and data extracts
• Performing business/management reporting and essential business administration tasks
• Supporting operations in trading, settlements and reconciliations functions
• Demonstrating flexibility across multiple functions to support transition between providers
• Provide excellent support to service partner ensuring a positive client experience
• Track open queries and investigate issues, escalating as needed
• Develop and maintain relationships with internal and external stakeholders
• Adhere to compliance and audit processes and escalate issues

Skills

Advanced Excel

Excellent written & verbal comms

Data handling / large data extracts

Multi-tasking / prioritisation

Project management

Autonomous / team player

Time management

Offshore coordination

Education

Financial services operations experience

Tools

Jira

Job description

This position plays a key role as an intermediary and support between key internal and external stakeholders in the business while they transition some of their services to an external provider, so the role will be broad and focussed on executing a number of different role requirements depending on the daily needs.

During the service transition period, support is required in the execution of business administration tasks, and other task-oriented actions in systems to support both internal and external partner activities. Other requirements of the role will be to source large data extracts/files, and to assist in preparation of business and management reporting for use between both parties so advanced Excel skills will be highly advantageous.

The role will also require you to support Operations: supporting our in-house trading, settlement and reconciliation team. This position requires excellent written and verbal communication skills, time management/planning skills and an unwavering commitment to providing client satisfaction.

A successful candidate will be a proactive person who can work well in a team environment as well as independently when required, and someone who is comfortable in a fast-paced and evolving environment, ultimately ensuring timely support of our internal and external partners requests.

Key responsibilities include:

• Liaising with our service provider to assist in the execution of tasks and data extracts using our platform andJira
• Performing business/management reporting, as well as business administration tasks required to support the business
• Supporting the operations team in performing key tasks across trading, trade settlements and reconciliations functions where additional resources are required.
• Demonstrating flexibility across several functions to act on requests in support of transition between service providers
• Provide excellent support to our service partner ensuring a positive experience for our clients
• Track open queries/issues and investigate problem situations, escalating as appropriate
• Develop and maintain relationships with key internal Business Units, cross functional teams, global counterparts, and external providers.
• Following established rules that support compliance and audit processes, escalating issues to a manager.

We are looking for high calibre people who possess the following competencies:

• 2-3 years' experience in financial services operations would be advantageous
• Some financial service experience is a must to hit the ground running
• Settlement/reconciliation experience would be really helpful
• Excellent verbal and written communication skills
• Ability to multi-task, prioritise and project manage daily workflow.
• Comfortable in a fast-paced and evolving environment.
• Highly admin heavy - person needs to be able to juggle large volume of requests
• Experiencing dealing with data - complex excel skills
• Transferring data to a new platform
• Strong analytical, critical thinking and problem-solving skills -Advanced Excel skills
• A proactive and can-do attitude with the flexibility and willingness to work autonomously and as a part of a team.
• Ability to work with colleagues in offshore locations, maintain communication given time zone constraints and build rapport with these colleagues.
• Demonstrated competency with common office technology.