Commercial Operations Specialist

Aimsun; Sydney; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible hours

Partial remote working

HR training and support

Sydney city office

Career development and onboarding

Job summary

Aimsun is seeking a Commercial Operations Specialist to drive go-to-market activities, manage full sales cycles, prepare quotations, close deals, and provide post‑sales support for our transport modelling software. You will help optimize renewal processes, coordinate with internal teams, and support customers across national authorities, universities, and industry partners.

Based in Sydney with flexible hours and partial remote options, you’ll join a mission‑driven team focused on smarter urban

Qualifications

• Bachelor’s degree in business administration or related field.
• 1–3 years in a similar operational role (e.g., sales operations, business operations, or process management).
• Strong written and verbal communication in English.
• Proficiency in Microsoft 365.
• Familiarity with CRM tools and sales engagement platforms.
• Ability to work collaboratively across departments and adapt to changing priorities.

Responsibilities

• Capture and qualify commercial leads, ensuring accurate Salesforce records.
• Prepare and issue formal commercial offers and clarify pricing as per policy.
• Support closing of sales by engaging with clients and coordinating with internal teams.
• Oversee contract creation, subscription setup, and invoice management.
• Provide ongoing customer support for licensing and subscriptions.
• Manage renewal cycles and assist with trainings and events logistics.

Skills

Communication skills

Team collaboration

English proficiency

Education

Bachelor’s degree in business administration or related field

Tools

CRM tools

Sales engagement platforms

Microsoft 365

Job description

Location: Based in the Aimsun office in Sydney, combined with remote working and the option of flexible hours.

About Aimsun

Aimsun is a global leader in transport modeling and traffic simulation software, with over 25 years of expertise powering decisions for governments, city authorities, consultancies, and infrastructure operators worldwide. Our flagship platform, Aimsun Next, is the only fully integrated solution that combines macro, meso, and microscopic simulation in a single environment trusted by thousands of licensed users in more than 100 countries.

A subsidiary of Yunex Traffic, Aimsun sits at the intersection of smart mobility, digital infrastructure, and sustainable urban planning — working on some of the world's most complex transport challenges.

We champion curiosity, diversity, and real-world impact, offering every team member the chance to contribute meaningfully to smarter, safer cities.

The Role

We're looking for a driven and curious Commercial Operations Specialist to join our Commercial Operations team.

You will contribute to Aimsun’s go-to-market operations by managing the full sales cycle for one of our key products. You will prepare quotations, close deals, and provide post-sales support to both existing and new clients in a highly specialised technical market. This role offers hands-on mentorship, clear career progression, and the opportunity to work on meaningful projects that help shape the future of urban mobility.

Our target market segments are: National Road authorities City transport agencies Transport consultancies Universities & research institutes Smart city programs ITS integrators Infrastructure developers

Responsibilities & Tasks

Commercial Operations

• Capture and qualify commercial leads, ensuring accurate Salesforce records.
• Prepare and issue formal commercial offers and clarify pricing as per commercial policy.
• Actively support the closing of sales by engaging with clients, addressing their needs, and coordinating with relevant internal parties to ensure successful deal completion.
• Oversee contract creation, subscription setup, and invoice management.
• Provide ongoing customer support for licensing and subscriptions.
• Manage renewal cycles as per internal processes
• Organise trainings and events operations and logistics.
• Respond to and troubleshoot clients’ queries.
• Escalate operational and commercial issues to the corresponding party.
• Coordinate with internal departments as required.
• Own Salesforce administration: workflows, automation rules, , Data accuracy,
• Manage data accuracy between Salesforce, Xero, and other commercial tools, ensuring real-time data sync across Marketing, Sales, and Finance

Process Optimization

• Map end-to-end product sales process; identify bottlenecks and suggest changes and improvements to management.
• Standardize and suggest improvement to quote-to-cash processes, including offer generation, invoicing accuracy, and renewal/upgrade proactive outreach
• Develop and maintain process documentation and onboarding materials for commercial teams

Benefits of working at Aimsun:

• Flexible working hours and partial remote working
• Dedicated HR support and training opportunities
• Individual annual review and career development support
• Modern, comfortable office in the centre of Sydney
• Collaborative environment with open feedback and space for ideas
• A mission-driven company using technology to improve urban and natural environments
• Structured onboarding and commercial operations training programme

What We're Looking For

• Bachelor’s degree in business administration or a related field
• 1–3 years in a similar operational role (e.g., sales operations, business operations, or process management)
• Strong written and verbal communication in English
• Ability to work collaboratively across departments and adapt to changing priorities
• Proficiency in Microsoft 365
• Familiarity with CRM tools and sales engagement platforms
• Ability to troubleshoot and resolve client queries efficiently

Nice-to-Have

• Experience or genuine curiosity about transport, urban mobility, or infrastructure technology
• Experience at a consultancy or professional services firm
• Previous role at a software or SaaS company
• Exposure to public sector procurement or tender processes
• Fluent Spanish
• AI-native mindset — comfortable using AI tools (e.g. ChatGPT, Claude, Copilot) to improve workflows, accelerate research, and streamline repetitive tasks

If you are looking for a new challenge in a dynamic, digital solutions company that is shaping the future of mobility, we would love to hear from you.

Aimsun is an equal opportunity employer and does not discriminate against any employee or job applicant based on race, political affiliation, religion, nationality, gender, physical or mental health status, disability or age.