Commercial Operations Lead
R.M. Williams
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Benefits offered by this job
Job summary
R.M.Williams is seeking a Commercial Operations Lead to shape and run the global Commercial function across Retail, Wholesale and international markets. Reporting to the Chief Commercial Officer, you will drive operating standards, governance and scalable ways of working to support growth.
You will lead a small team, partner with senior leaders, and use data and technology to improve performance, efficiency and execution across channels. Domestic and international travel will be required.
Qualifications
- Experience leading Commercial Operations, Retail Operations or Wholesale Operations in a multi-channel business.
- Strong understanding of Retail and Wholesale environments.
- Proven track record of improving operational performance and execution.
- Experience designing scalable processes, systems and ways of working.
- Strong stakeholder management and ability to influence senior leaders.
- Experience leading and developing high-performing teams.
- Analytical, planning and problem-solving capabilities.
- Comfort using data to drive decisions and measure outcomes.
- Interest in leveraging technology and AI to improve efficiency.
- Willingness to travel domestically and internationally.
Responsibilities
- Lead Commercial Operations across channels and connect Retail, Wholesale and international markets.
- Partner with the Chief Commercial Officer to deliver the Commercial operating agenda.
- Coordinate cross-functional activity and align priorities across the business.
- Provide visibility, governance and alignment on key initiatives.
- Establish operating standards and processes across markets.
- Ensure teams have tools and information to execute effectively.
- Monitor performance and identify opportunities to improve consistency and capability.
- Share best practices and raise execution standards regionally.
- Identify and address operational barriers and implement sustainable solutions.
- Balance trading priorities with longer-term improvements.
- Lead cross-functional problem solving and drive outcomes.
- Develop scalable processes, tools and ways of working to support growing global business.
- Clarify ownership and decision-making; reduce complexity; drive efficiency.
- Leverage data and AI to improve decisions and performance; partner with Digital & Technology.
- Lead and develop a small Commercial Operations team; foster accountability and collaboration.
Skills
Job description
At R.M.Williams, we've spent more than 90 years crafting products that stand for quality, authenticity and endurance. While our roots are firmly grounded in the Australian outback, today our business spans retail stores, wholesale partners and customers across Australia, New Zealand, Europe, the UK, the Middle East and beyond.
As we continue to grow, we're looking for a Commercial Operations Lead to help shape how our Commercial function operates globally.
Reporting to the Chief Commercial Officer, you'll play a pivotal role in connecting our Retail, Wholesale and international markets with the broader business, ensuring operational excellence, consistent execution and scalable ways of working that support future growth.
- Act as the key operational link between Retail, Wholesale and international markets.
- Partner with the Chief Commercial Officer to deliver the Commercial operating agenda.
- Coordinate cross-functional activity and ensure operational priorities are understood and actioned across the business.
- Provide visibility, governance and alignment across key commercial initiatives.
- Establish and embed operating standards, processes and requirements across markets.
- Ensure teams have the tools, information and support required to execute effectively.
- Monitor execution performance and identify opportunities to improve consistency and capability.
- Share best practice and lift execution standards across regions and channels.
- Identify and address operational barriers impacting commercial performance.
- Investigate root causes and implement sustainable solutions.
- Balance immediate trading priorities with longer-term operational improvements.
- Lead cross-functional problem solving and drive outcomes.
- Develop scalable processes, tools and ways of working that support an expanding global business.
- Improve clarity around ownership, accountability and decision-making.
- Simplify processes and remove unnecessary complexity.
- Drive greater efficiency and effectiveness across Commercial operations.
- Use data and insights to support better decision‑making and prioritisation.
- Identify opportunities to improve performance through technology, automation and AI-enabled tools.
- Partner with Digital & Technology teams to ensure solutions meet business needs.
- Champion innovation and continuous improvement.
- Lead, coach and develop a small Commercial Operations team.
- Create a culture of accountability, collaboration and execution excellence.
- Influence and drive outcomes across stakeholders at all levels of the organisation.
At R.M.Williams, we've spent more than 90 years crafting products that stand for quality, authenticity and endurance. While our roots are firmly grounded in the Australian outback, today our business spans retail stores, wholesale partners and customers across Australia, New Zealand, Europe, the UK, the Middle East and beyond.
As we continue to grow, we're looking for a Commercial Operations Lead to help shape how our Commercial function operates globally.
Reporting to the Chief Commercial Officer, you'll play a pivotal role in connecting our Retail, Wholesale and international markets with the broader business, ensuring operational excellence, consistent execution and scalable ways of working that support future growth.
- Experience leading Commercial Operations, Retail Operations or Wholesale Operations within a multi-channel business.
- Strong understanding of both Retail and Wholesale environments.
- A proven track record of improving operational performance and execution.
- Experience designing and implementing scalable processes, systems and ways of working.
- Strong stakeholder management skills and the ability to influence senior leaders.
- Experience leading and developing high‑performing teams.
- Excellent analytical, planning and problem‑solving capability.
- Confidence using data to drive decisions and measure outcomes.
- A passion for leveraging technology and AI to improve efficiency and business performance.
- Flexibility to travel domestically and internationally as required.
- Be part of an established and iconic Australian brand with long term career development opportunities
- Generous product allowance
- 40% employee discount
- Annual bonus scheme
- Flexible working arrangements
- Paid parental leave
- Paid volunteer leave
- Exclusive private health partnership
Since 1932, R.M.Williams has answered a call for hardwearing, timeless products that can hold up against the harsh conditions of the Australian outback - and look good whilst doing it. Our bestselling leather boots and belts are still crafted by hand in Adelaide, South Australia, alongside an ever‑growing range of apparel, accessories and lifestyle products. At the heart of everything we do is a simple promise of loyalty and endurance; a commitment that our products will accompany their wearer on all of life’s great journeys. Reginald Murray ‘RM’ Williams always said, ‘it’s the people who make a company’ and we stand by that statement today, with a global network of teams that feels like family. A culture of growth, development and team spirit is central to our success.
R.M.Williams appreciates the importance and value of a diverse workforce and is committed to the principle of equal opportunity for all employees and to provide employees with a work environment free of discrimination and harassment. All employment decisions at R.M.Williams are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, sex, gender identity, national origin or family or parental status. R.M.Williams will not tolerate discrimination or harassment based on any of these characteristics.
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