Commercial Operations Coordinator

Control Bionics, Inc.; Melbourne; Sur place; AUD 70 000 - 90 000; Plein temps

Résumé du poste

Control Bionics, Inc. in Melbourne is seeking a Commercial Operations Coordinator to support our Australian NeuroStrip business. You will manage CRM records, trials, onboarding, and customer documentation, coordinating with clinical, finance and support teams to keep activities accurate and on‑time.

The role is office‑based, full‑time at our Cremorne location. The ideal candidate is highly organized, detail‑oriented and thrives in a fast-paced environment without sales targets.

Qualifications

• CRM systems experience as daily user.
• Sales coordination or operations support background.
• Strong organisational and detail orientation.
• Ability to work independently and manage competing priorities.
• Healthcare tech/medical devices experience is a plus.

Responsabilités

• Manage day-to-day CRM updates and records.
• Coordinate trials, onboarding, and equipment logistics.
• Prepare quotes and customer documentation through to signatures.
• Generate regular pipeline and activity reports for Head of Sales.
• Maintain equipment register and track units on trial.
• Coordinate dispatch, returns and consumables.
• Identify inefficiencies and improve commercial processes.
• Collaborate with clinical and finance teams.
• Ensure on-time delivery of customer commitments.

Connaissances

CRM systems

Sales coordination

Organisational skills

Attention to detail

Independent worker

Outils

Salesforce

Microsoft Excel

Description du poste

Control Bionics is a neurotechnology company developing non-invasive technology that captures and interprets neuromuscular signals, with applications across rehabilitation, healthcare and elite sport. Our NeuroStrip platform is a wearable sensor that turns muscle activity into clear, objective data. Rehabilitation clinicians and elite sporting teams use NeuroStrip to assess muscle activity, providing objective insights to support rehabilitation, training and performance.

As our Australian NeuroStrip business grows, we're looking for an experienced Commercial Operations Coordinator to manage the operational side of our commercial activity. You'll manage CRM records, equipment and trial logistics, customer documentation and internal processes, making sure the work behind every customer relationship is accurate, well organised and delivered on time.

About the role

Reporting directly to the Head of Sales, you'll work closely with our clinical, finance and customer support teams. You'll provide operational and administrative support across both commercial and clinical activity: maintaining complete and current commercial records, coordinating trials and onboarding, and ensuring every agreed next step is resourced and followed through. This is not a sales role and carries no sales targets. It suits someone who takes ownership, works independently and takes pride in running a well‑organised commercial operation.

Key responsibilities

Manage day-to-day CRM updates based on information from the team

Maintain accurate records of customer trials, onboarding, activities and follow‑up actions, with supporting documentation kept in order

Identify missing or inconsistent information and resolve it with the relevant team member

Prepare regular pipeline, trial and activity reports for the Head of Sales

Maintain the register of NeuroStrip equipment, including units available, allocated and out on trial

Coordinate dispatch, returns and consumables so every trial and onboarding session is fully prepared

Anticipate stock requirements and keep Finance informed of equipment movements

Prepare quotes, agreements and customer documentation, and manage them through to signature and purchase order

Coordinate customer trials, demonstrations and onboarding sessions with customers and our clinical team

Identify inefficiencies, introduce practical structure and refine commercial processes

About you

Experience in a sales coordination, sales support, commercial or operations coordination role

Strong, hands‑on CRM experience as a daily user

A proven ability to work independently, take initiative and manage competing priorities

Highly organised and detail‑oriented, with a proactive approach to following up with customers and internal teams

Commercially minded, with a track record of taking ownership of processes and improving them

Experience in medical devices or healthcare technology would be highly regarded

Location and how to apply

This is a full‑time, office‑based position at our Cremorne office in Melbourne, involving hands‑on equipment coordination and close collaboration with our commercial and clinical teams.