Commercial Collections Officer

Humm Global; Sydney; On-site; AUD 65,000 - 95,000; Full time

Job summary

hummgroup, a diversified non-bank financial services institution in Australia, is hiring for a Commercial Collections Officer within flexicommercial’s Credit & Risk team in Sydney. You will recover overdue commercial contracts and mitigate losses.

Ideal candidates have 2+ years in commercial collections, understand asset financing in Australia, and can navigate litigation processes, while building strong stakeholder relationships and working autonomously or in a team.

Qualifications

• Demonstrated experience in a Commercial Collections Environment (2+ years).
• Knowledge and understanding of the commercial asset financing industry in Australia.
• Understanding of the litigation process.
• Computer literacy including MS Excel, Word, and Outlook.
• Strong verbal and written, communication and presentation skills.
• Ability to work effectively autonomously or in a team environment.
• Proven dispute resolution and negotiation skills.

Responsibilities

• Manage vendor account relationships and oversee portfolio arrears.
• Collect delinquent accounts while ensuring compliance with internal policies and external regulations.
• Investigate and resolve account issues through reconciliation and dispute resolution.
• Case manage complex delinquency situations, offering tailored solutions that align with business needs.
• Initiate legal recovery actions, including default listings, asset repossession, and collaboration with solicitors and third-party agents.
• Conduct skip tracing and negotiate resolutions with clients to reduce arrears.

Skills

Commercial collections

Stakeholder management

Negotiation

Attention to detail

Tools

MS Excel

MS Word

Outlook

Job description

We Dream. We Design. We Deliver. Join hummgroup, one of Australasia’s most successful and enduring non-bank financial services institutions. We specialise in fast, easy finance with a market-leading range of business asset finance, credit cards and point of sale payment plan solutions designed around the core needs of today’s businesses and retail consumers. Come join our team and be a part of our next chapter of innovation and growth.

What's so exciting about this role? The Credit & Risk team at flexicommercial is responsible for managing the end-to-end credit life cycle of our customers. The purpose of the Commercial Collections Officer role is to recover overdue Commercial Financial Contracts and mitigate loss to the business. This role is ideal for an experienced collections professional who has litigation experience, can build strong relationships and thrives both independently and within a team.

What Does An Average Day Look Like?

• Manage vendor account relationships and oversee portfolio arrears.
• Collect delinquent accounts while ensuring compliance with internal policies and external regulations.
• Investigate and resolve account issues through reconciliation and dispute resolution.
• Case manage complex delinquency situations, offering tailored solutions that align with business needs.
• Initiate legal recovery actions, including default listings, asset repossession, and collaboration with solicitors and third-party agents.
• Conduct skip tracing and negotiate resolutions with clients to reduce arrears.

Who will thrive in this role?

You are customer focussed and have excellent attention to detail and accuracy of data. You thrive in a fast-paced environment and can effectively build and manage stakeholder relationships.

We’re also looking for someone who brings:

• Demonstrated experience in a Commercial Collections Environment (2+ years)
• Knowledge and understanding of the commercial asset financing industry in Australia
• Understanding of the litigation process
• Computer literacy including MS Excel, Word, and Outlook
• Strong verbal and written, communication and presentation skills.
• Ability to work effectively autonomously or in a team environment.
• Proven dispute resolution and negotiation skills
• Working at hummgroup

We embrace flexible working arrangements, ensuring a genuine work-life balance and a fun, vibrant inclusive culture that embraces diverse perspectives and values the unique contributions of each of our team through our behaviours Leadership - Accountability - Collaboration - Commerciality.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and welcoming and supportive environment where all our people can thrive.

hummgroup is a diversified non-bank financial services institution offering business financing products, credit cards, and point-of-sale finance plans designed around the core needs of today’s shoppers, retailers, and small to medium enterprises.

Our experience as a leader in financing larger purchases – whether through working with our retail partners or making our offers direct to customers – provides the platform, stability, strength and the acumen to support us in our continuing innovation journey in the face of tech and service evolution.

We have built a strong global team of high performing people who are focused on delivering the best customer experience and innovative products.

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