Commercial Assessing Coordinator

Suncorp; City of Brisbane; On-site; AUD 65,000 - 95,000; Full time

Job summary

Suncorp is seeking a Commercial Assessing Coordinator (ASCO) to join the Commercial Motor Claims team. You will coordinate vehicle assessments, towing and repairs while delivering outstanding customer service to help customers get Back on the Road.

In this role you will progress claims from lodgement to repair, manage relationships with customers, brokers, suppliers and repairers, and support informed decision-making with accurate records and proactive communication.

Qualifications

• Experience in a customer service, insurance, claims or administration role.
• Excellent communication skills, with the ability to build rapport and confidently manage stakeholder relationships.
• Strong problem-solving and decision-making skills, with the ability to interpret information and determine the best course of action.
• A proactive, organised approach with the ability to manage competing priorities in a fast-paced environment.
• High attention to detail and a commitment to delivering quality customer outcomes.
• Resilience, adaptability and a genuine desire to learn and develop.
• Experience in the insurance, motor or automotive industry, or vehicle assessing qualifications, will be highly regarded but are not essential.

Responsibilities

• Coordinate vehicle assessments and towing activities, ensuring claims are progressed efficiently from lodgement through to repair.
• Manage relationships with customers, brokers, suppliers, repairers and internal stakeholders, keeping everyone informed throughout the claims process.
• Assess claim information, maintain accurate records and support timely, informed decision-making.
• Negotiate cost-effective outcomes for towing, storage and repairs while balancing customer experience and commercial outcomes.
• Resolve customer enquiries and complaints with empathy, professionalism and a solutions-focused approach.
• Identify potential risks, fraud, recoveries and other opportunities to improve claim outcomes.

Skills

Customer service

Communication

Problem-solving

Organisational skills

Stakeholder management

Insurance experience

Attention to detail

Job description

Looking for a role where you can build your career, enjoy flexible working, and make a real difference to customers?

Join Suncorp's Commercial Motor Claims team as a Commercial Assessing Coordinator (ASCO), where you'll play a key role in helping customers get Back on the Road by coordinating vehicle assessments, towing, and repairs while delivering outstanding customer service.

What You'll Do

• Coordinate vehicle assessments and towing activities, ensuring claims are progressed efficiently from lodgement through to repair.
• Manage relationships with customers, brokers, suppliers, repairers and internal stakeholders, keeping everyone informed throughout the claims process.
• Assess claim information, maintain accurate records and support timely, informed decision-making.
• Negotiate cost-effective outcomes for towing, storage and repairs while balancing customer experience and commercial outcomes.
• Resolve customer enquiries and complaints with empathy, professionalism and a solutions-focused approach.
• Identify potential risks, fraud, recoveries and other opportunities to improve claim outcomes.

What You'll Bring

• Experience in a customer service, insurance, claims or administration role.
• Excellent communication skills, with the ability to build rapport and confidently manage stakeholder relationships.
• Strong problem-solving and decision-making skills, with the ability to interpret information and determine the best course of action.
• A proactive, organised approach with the ability to manage competing priorities in a fast-paced environment.
• High attention to detail and a commitment to delivering quality customer outcomes.
• Resilience, adaptability and a genuine desire to learn and develop.
• Experience in the insurance, motor or automotive industry, or vehicle assessing qualifications, will be highly regarded but are not essential.

At Suncorp, we believe we are at our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate. We're committed to creating an inclusive culture where our people feel valued, supported and connected.

If you require any support or adjustments to participate equitably in our recruitment process or workplace, please contact ***********@suncorp.com.au for a confidential conversation.