Commercial Analyst

Ofload; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work options

Learning budget $500

Volunteer leave/personal milestones

Job summary

Ofload is hiring a Commercial Analyst to join Commercial Operations in Sydney. The role uses data, pricing insight and process thinking to drive revenue growth and protect margins across the Ofload marketplace.

You will own Issues & Claims, identify revenue leakage and partner with Product to move manual workarounds onto the platform. This hands-on position collaborates with Finance, Operations, Product and Sales and suits someone who thrives on numbers and working with people making decisions.

Qualifications

• Experience delivering commercial or pricing outcomes in a similar role.
• Experience in a tech scale-up, logistics, marketplace or other high-growth business.

Responsibilities

• Owning end-to-end Issues & Claims (I&C) handling, with every case resolved quickly, accurately and on sound commercial terms.
• Setting consistent standards for documentation, coding and approvals, and escalating high-value or complex cases.
• Managing off-platform I&Cs so they create revenue opportunities without adding unsustainable complexity.
• Partnering with Product to prioritise and ship features that strengthen commercial and pricing capability.
• Moving manual, off-platform processes into the core platform.
• Spotting inefficiencies and building templates, checklists and workflows that cut rework.
• Working with Finance on charging, crediting, accruals and disputes.
• Helping Operations get to the root cause of commercial and process issues, giving Sales and Commercial the data, insight and precedent to win pricing negotiations.
• Building and owning processes that keep rate cards and invoices accurate.

Skills

Excel

Google Sheets

Data storytelling

Cross-team collaboration

Pricing

Revenue operations

Job description

About Ofload and Our Mission FreightTech is one of the most exciting spaces to be in right now, with the opportunity to transform one of the largest industries. Freight in Australia is a $76 billion market, yet it is analogue and has many inefficiencies: 30% of the time, trucks drive empty. Networks lack transparency, data flows are fragmented, and smaller transport operators face barriers to competing with the big players. At Ofload, we're changing how the freight industry operates and bringing it into the digital world. We leverage technology, data, and strategic partnerships to connect a growing roster of blue-chip customers with smaller, highly efficient transport operators. By reducing empty truck miles, improving visibility, and optimising supply chains, we're driving smarter, greener, and more efficient operations that benefit businesses and the environment. As a certified B Corp, we're held to the highest standards of social and environmental performance - and we actively work to keep earning that certification, every three years. This is more than just logistics - it's FreightTech: a tech-powered transformation of an industry that is the backbone of the economy and touches everyone's lives.

Why Join Ofload?

Joining Ofload means being part of a high-growth scaleup. It means working alongside motivated, ambitious individuals who are passionate about disrupting the status quo and making a real impact. Our team thrives on challenges, values direct and honest feedback, and is committed to growing together. We've raised over $100M in funding from some of the world's top investors-backers of companies like Canva, Revolut, and HelloFresh.

Along the way, we've been recognised for our innovation and culture:

• Ranked #1: Deloitte Climate and Sustainability Award 2024 for our pioneering Carbon Analytics Platform
• Ranked #2: AFR BOSS Best Places to Work 2024 in Transport and Construction
• Recognised in AFR BOSS Fast100 List 2025 with second highest revenue
• Recognised in Deloitte Fast50 3 consecutive years
• Recognised in AFR FastStarters 3 consecutive years

At Ofload, we combine the agility of a tech startup with the impact of tackling a massive, real-world problem. If you're ready to be part of an ambitious team reshaping the freight future, we want to hear from you.

The Role

The Commercial Analyst sits in Commercial Operations and reports to the Commercial Operations & Onboarding Manager. The role uses data, pricing insight and sharp process thinking to drive revenue growth and protect margin across the Ofload marketplace. It owns Issues & Claims, finds revenue leakage and fixes it, and works with Product to move manual workarounds onto the platform. It's hands-on, with real reach across Finance, Operations, Product and Sales. It suits someone who likes being close to the numbers and closer to the people making decisions with them.

What you'll be doing:

• Owning end-to-end Issues & Claims (I&C) handling, with every case resolved quickly, accurately and on sound commercial terms
• Setting consistent standards for documentation, coding and approvals, and escalating high-value or complex cases
• Managing off-platform I&Cs so they create revenue opportunities without adding unsustainable complexity
• Partnering with Product to prioritise and ship features that strengthen commercial and pricing capability
• Moving manual, off-platform processes into the core platform
• Spotting inefficiencies and building templates, checklists and workflows that cut rework
• Working with Finance on charging, crediting, accruals and disputes
• Helping Operations get to the root cause of commercial and process issuesGiving Sales and Commercial the data, insight and precedent to win pricing negotiations
• Building and owning processes that keep rate cards and invoices accurate

About you:

• A track record of delivering commercial or pricing outcomes in a similar role
• Experience in a tech scale-up, logistics, marketplace or other high-growth business
• Strong Excel or Google Sheets skills, including building models from scratch
• The ability to turn a spreadsheet into a story people act on
• Confidence working across teams and influencing without formal authority
• Ownership and follow-through, with no need to wait to be asked
• Adaptable, resilient under pressure and always learning
• Logistics or supply chain experience in pricing, margin or revenue operations is a bonus, but it isn't essential

At Ofload we prioritise impact, aptitude and passion, so we'd encourage you to apply if you do not meet all the above criteria. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

More than a job!

• Flexibility and Wellbeing: Balance your life with hybrid work arrangements, including remote work options and additional leave for volunteering, celebrations, and personal milestones.
• Empowerment and Growth: access to a $500 learning and development budget to put towards your professional growth, in-hous