Commercial Account Executive - Service Cloud

Mulesoft; Sydney; Sur place; AUD 120 000 - 180 000; Plein temps

Résumé du poste

Salesforce is seeking a Commercial Account Executive for Service Cloud in Sydney. You will partner with commercial customers, solving service and contact centre challenges using Salesforce and Agentforce, including hunting for new logos and expanding existing accounts.

You will run full sales cycles, evangelize AI-powered service solutions, and act as a trusted advisor to help customers achieve outcomes. A track record of quota achievement and SaaS experience is essential.

Qualifications

• 3–5+ years of experience selling technology solutions.
• Track record of quota overachievement.
• Strong consultative selling skills: discovery, framing, negotiation, and close.
• Ability to manage a high-velocity pipeline across a named account set.

Responsabilités

• Build and execute a Service Cloud sales strategy across your commercial territory.
• Act as a trusted advisor to customers, understanding their service and CX challenges.
• Drive revenue growth by expanding within existing accounts and acquiring net-new logos.
• Evangelize AI-powered service solutions that transform how businesses support customers.
• Run full sales cycles: prospecting, discovery, solution design, negotiation, and close.
• Exceed annual quota through a consultative, outcome-led approach.

Connaissances

Consultative selling

Sales pipeline management

SaaS sales

CRM experience

Cross-functional collaboration

Outils

Salesforce

Description du poste

Commercial Account Executive - Service Cloud

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Sales

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We're redefining how the world's leading companies deliver customer service. Service Cloud is the #1 AI-powered service platform globally, and we're growing fast.

Your Role

As a Service Cloud Account Executive, you'll work as a strategic partner to fast-growing commercial customers and prospects — helping them solve real service and contact centre challenges using the full power of Salesforce, including Agentforce, our autonomous AI platform. You'll carry quota for Service Cloud and work both within existing accounts and hunt for new business in a named account set.

Day to Day

Build and execute a Service Cloud sales strategy across your commercial territory

Act as a trusted advisor to customers, deeply understanding their service and CX challenges

Drive revenue growth by expanding within existing accounts and acquiring net-new logos

Evangelize AI-powered service solutions — including Agentforce — that transform how businesses support their customers

Run full sales cycles: prospecting, discovery, solution design, negotiation, and close

Exceed annual quota through a consultative, outcome-led approach

Ideal Expertise

3-5+ years of experience selling technology solutions, ideally in Customer Service, Contact Centre, Field Service, or CX

A track record of consistent quota overachievement

Strong consultative selling skills — discovery, solution framing, negotiation, and close

Comfort managing a high-velocity pipeline across a named account set

Experience with SaaS and software sales

Ability to work cross-functionally in complex deals

Familiarity with CRM platforms (Salesforce experience a bonus!)

Why Now?

AI is reshaping how enterprises think about customer service — and Salesforce is leading that shift. With Agentforce, our customers aren't just automating tasks; they're deploying autonomous AI agents that handle service at scale. You won't just be selling software. You'll be helping some of Australia's fastest-growing organisations figure out what's possible in the next era of customer experience.

Why Salesforce?

We invest heavily in your success from day one — onboarding includes a week-long product bootcamp, mentorship, and ongoing coaching. But it's more than that:

Work with a portfolio that includes Agentforce, Einstein AI, Data Cloud, and Service Cloud — tools that are changing what "good" looks like in customer service

Join a culture built on the Ohana — collaboration, inclusion, and genuine care for each other

*LI-Y

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .