Commercial Account Executive - Service Cloud

Salesforce; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Salesforce Australia is seeking an experienced Service Cloud Account Executive to partner with fast-growing commercial customers. You will drive service and contact centre solutions using Salesforce, including Agentforce, across a named account set and manage end-to-end sales cycles to exceed quotas.

You will build trusted relationships, expand within existing accounts and hunt for new logos, leveraging SaaS experience and a deep understanding of CX challenges.

Qualifications

• 3–5+ years of experience selling technology solutions.
• Consistent quota overachievement in prior roles.
• Strong consultative selling and discovery skills.
• Experience managing a high-velocity pipeline.
• Proven success in SaaS and software sales.
• Ability to work across multiple teams on complex deals.
• Familiarity with CRM platforms; Salesforce experience a bonus.

Responsibilities

• Develop and execute a Service Cloud sales strategy across a named account set.
• Act as trusted advisor to customers, addressing service and CX challenges.
• Grow revenue by expanding within existing accounts and acquiring new logos.
• evangelize AI-powered service solutions like Agentforce to transform customer support.
• Manage full sales cycles from prospecting to negotiation and close.
• Exceed annual quota through a consultative, outcome-led approach.

Skills

Tech sales

Quota attainment

Consultative selling

Named accounts

SaaS sales

CRM familiarity

Cross-functional

Salesforce familiarity

Tools

Salesforce

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We're redefining how the world's leading companies deliver customer service. Service Cloud is the #1 AI-powered service platform globally, and we're growing fast.

Your Role

As a Service Cloud Account Executive, you'll work as a strategic partner to fast-growing commercial customers and prospects — helping them solve real service and contact centre challenges using the full power of Salesforce, including Agentforce, our autonomous AI platform. You'll carry quota for Service Cloud and work both within existing accounts and hunt for new business in a named account set.

Day to Day

• Build and execute a Service Cloud sales strategy across your commercial territory
• Act as a trusted advisor to customers, deeply understanding their service and CX challenges
• Drive revenue growth by expanding within existing accounts and acquiring net-new logos
• Evangelize AI-powered service solutions — including Agentforce — that transform how businesses support their customers
• Run full sales cycles: prospecting, discovery, solution design, negotiation, and close
• Exceed annual quota through a consultative, outcome-led approach

Ideal Expertise

• 3-5+ years of experience selling technology solutions, ideally in Customer Service, Contact Centre, Field Service, or CX
• A track record of consistent quota overachievement
• Strong consultative selling skills — discovery, solution framing, negotiation, and close
• Comfort managing a high-velocity pipeline across a named account set
• Experience with SaaS and software sales
• Ability to work cross-functionally in complex deals
• Familiarity with CRM platforms (Salesforce experience a bonus!)

Why Now?

AI is reshaping how enterprises think about customer service — and Salesforce is leading that shift. With Agentforce, our customers aren't just automating tasks; they're deploying autonomous AI agents that handle service at scale. You won't just be selling software. You'll be helping some of Australia's fastest-growing organisations figure out what's possible in the next era of customer experience.

Why Salesforce?

We invest heavily in your success from day one — onboarding includes a week-long product bootcamp, mentorship, and ongoing coaching. But it's more than that:

• Work with a portfolio that includes Agentforce, Einstein AI, Data Cloud, and Service Cloud — tools that are changing what "good" looks like in customer service
• Join a culture built on the Ohana — collaboration, inclusion, and genuine care for each other

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.

Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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