Collision Estimator & Repair Coordinator

Gerber Collision & Glass; Redmond; Sur place; AUD 66 000 - 94 000; Plein temps

Avantages offerts par ce poste

Annual PTO

Paid Parental Leave

Paid holidays

Medical, Dental & Vision Insurance

401(k) with company match

Education opportunities

Voluntary daily pay option

Résumé du poste

Gerber Collision & Glass has an Estimator opening focused on delivering exceptional customer experiences by accurately assessing vehicle damage and coordinating repairs with customers and insurers. The role emphasizes KPI-driven teamwork and adherence to DRP requirements.

The ideal candidate will have a high school diploma, basic computer skills, a valid driver's license, and a willingness to complete I-CAR training. Comprehensive benefits and development opportunities are offered.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s; minimum of 1-year experience.
• Willingness to complete I-CAR Training.
• Valid Driver’s License.

Responsabilités

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily production walks with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Connaissances

Knowledge of Repairs and OE Guidelines

Basic Computer Skills

Awareness of where to look for answers

DRP compliance

Valid Driver’s License

Willingness to complete I-CAR Training

Formation

High School Diploma or equivalent

Description du poste

Gerber Collision & Glass has an Estimator opening focused on delivering exceptional customer experiences by accurately assessing vehicle damage and coordinating repairs with customers and insurers. The role emphasizes KPI-driven teamwork and adherence to DRP requirements.

The ideal candidate will have a high school diploma, basic computer skills, a valid driver's license, and a willingness to complete I-CAR training. Comprehensive benefits and development opportunities are offered.