Collections Officer (In-House)

ClickMe Cars; Brisbane; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Team lunches

Event perks

Other car perks

Autonomy

Growth

Job summary

ClickMe Cars is seeking an experienced collections officer to keep your section organized and under control, understand customers' needs, be firm but fair, and ensure compliance with our processes. The role emphasizes critical thinking, evidence-based decision making, and strong customer service.

You will decide when to grant credit and when to stick to established procedures, communicate clearly with customers, and manage time effectively to achieve the best outcomes for both the customer and

Qualifications

• Decide when to give credit and when to stick to the process.
• Understand customers' needs.
• Be firm but fair in dealings.
• Strong communication, organization and time management.
• Ability to work within credit policies and procedures.

Skills

Critical thinker

Decision maker

Evidence-based

Service oriented

Clear communicator

Time management

Job description

About you

We're looking for a experienced collections officer.

Do you have the skills to:

keep your section organized and under control?

understand customers' needs?

be firm but fair?

decide when to give credit and when to stick to the process?

Our important qualities for this role are:

Critical thinker and decision maker - You understand the customers' situation, consider your options and act decisively.

Evidence based - You wait to see proof before you act.

Service orientated - You're actively looking for ways to help our customers and the team.

Clear communicator - You're easy for our customers to understand in verbal and written communication.

Time Manager - You prioritise your work and manage your time to achieve the best outcome.

The following things are not required for this role, though are viewed favourably:

university degree

car knowledge

English as your native language

About us

At ClickMe Cars, we believe in creating value by doing things differently.

Our unique Points Buy product is challenging the car finance industry by offering a new pathway to car ownership - with no lockins and car maintenance included.

Starting with just 1 car in 2020, we have a national fleet of over 600 cars today.

Our business has grown by 70% over the last 12 months, and we have big plans for 2027 and beyond!

Benefits

When you work with ClickMe Cars, you also get these great perks:

Team lunches: team lunch is on us, every Monday

Event perks: we believe in celebrating our quarterly achievements. Last quarter we went on a hot air balloon to celebrate reaching our stretch goal!

Other car perks: Need a car? Or something for your car? You can access our trade accounts and industry knowledge to find whatever you need at a great price.

Autonomy: take ownership over your section.

Growth: grow your career as the business grows.

Our culture

We have 5 principles principles for how we do business:

Create value

The best idea wins

Be real

Get it done

The right quality

We welcome everyone's ideas, ask our team to bring their authentic selves to work, collaborate when 1 + 1 = 3, and make sure that our customers experience success when they're with us.

Diversity

We strongly value diversity and we hope you do too. If you have a diverse background, we want to hear from you.

You need to have full time unrestricted working rights in Australia and live within 45 minutes of our Windsor office.