Collections Admin & Data Coordinator (Hybrid)

Insurance and Care NSW (icare); Wollongong City Council; Hybrid; AUD 78,000 - 96,000; Full time

Benefits offered by this job

Work-life balance

Health and wellbeing subsidies

Career development opportunities

Employee benefits

Inclusive culture

Job summary

icare is seeking a Collections Support Officer in NSW to join the team on a 12-month fixed term, with flexible hybrid work from any icare office across NSW. The role centers on high-quality administration, workflow coordination and records management to support efficient collection operations and improve customer outcomes.

You will work with Collections Officers and Team Leaders to ensure data accuracy, timely processing, and compliant activities while contributing to service excellence and

Qualifications

• Experience in an administrative, business support or operational coordination role.
• Experience in workers compensation, insurance, financial services or a customer-focused environment.
• Strong attention to detail with the ability to manage records, data and documentation accurately.
• Sound judgement to identify issues, exceptions or risks and elevate when needed.
• Ability to explain information clearly and work collaboratively with customers, stakeholders and team members.
• Confidence using business systems, spreadsheets and digital tools to manage work effectively.
• A proactive approach to organising priorities and supporting shared team outcomes.
• Ability to successfully complete required pre-employment checks.

Responsibilities

• Coordinate collection-related administrative activities, referrals and workflow queues to support timely service delivery.
• Maintain accurate customer, policy, payment and case records across multiple systems.
• Prepare correspondence, file notes and supporting documentation using approved processes and templates.
• Complete data entry, reconciliation and quality checks to support accurate reporting and decision-making.
• Support payment services activities, referrals, disputes and verification processes across the Collections function.
• Respond to routine customer and stakeholder enquiries and ensure complex matters are escalated appropriately.
• Monitor administrative tasks and follow up outstanding actions to help keep work moving efficiently.
• Identify recurring issues, data gaps and improvement opportunities that enhance team performance and customer outcomes.

Skills

Administrative experience

Attention to detail

Communication

Team collaboration

Data management

Excel / office tools

Proactive prioritization

Pre-employment checks

Tools

Microsoft Excel

MS Office

Job description

icare is seeking a Collections Support Officer in NSW to join the team on a 12-month fixed term, with flexible hybrid work from any icare office across NSW. The role centers on high-quality administration, workflow coordination and records management to support efficient collection operations and improve customer outcomes.

You will work with Collections Officers and Team Leaders to ensure data accuracy, timely processing, and compliant activities while contributing to service excellence and