Club Reception & Member Experience Specialist

Greenbank Services Club; Hillcrest; On-site; AUD 38,000 - 46,000; Full time

Job summary

Greenbank Services Club in Queensland invites applications for a front-of-house Reception role within our vibrant venue. You will welcome members, manage enquiries, and support service standards across seven cuisines and live entertainment spaces.

Ideal candidates bring experience in club operations, compliance with liquor and gaming laws, strong communication across diverse members, and a polished appearance. Working rights in Australia are required.

Qualifications

• Extensive knowledge of club activities.
• Compliance with relevant liquor and gaming legislation.
• Ability to interact with a diverse membership demographic.
• Strong communications and relationship-building skills.
• Good time management and organisational skills.
• Immaculate personal presentation and service.

Responsibilities

• Maintaining and developing relationships with members.
• Ensuring compliance with liquor & gaming regulations.
• Maximising patron satisfaction by driving service standards.
• Answering phone calls and directing enquiries to the correct contacts.
• Microphone announcements and handling member inquiries.
• Enhancing customer service and achieving team KPIs.

Skills

Club operations

Regulatory compliance

Customer communication

Time management

Professional appearance

Conflict resolution

Job description

Greenbank Services Club in Queensland invites applications for a front-of-house Reception role within our vibrant venue. You will welcome members, manage enquiries, and support service standards across seven cuisines and live entertainment spaces.

Ideal candidates bring experience in club operations, compliance with liquor and gaming laws, strong communication across diverse members, and a polished appearance. Working rights in Australia are required.