CloudOps Engineer - Software

Gallagher; City of Melbourne; Hybrid; Confidential; Full time

Benefits offered by this job

Flexible working arrangements

Office in Melbourne

Employee Assistance Programme (EAP)

Learning & development opportunities

Job summary

eShepherd is expanding its CloudOps capabilities to design, build, and optimize scalable AWS infrastructure powering thousands of IoT devices. You will improve performance, reliability, and global scalability while shaping multi-region architecture in a fast-growing AgTech platform.

The role emphasizes automation, observability, and cross-functional collaboration with Melbourne engineering teams and North American stakeholders.

Qualifications

• Experience managing and scaling production AWS environments.
• Strong MySQL performance tuning and database optimisation.
• Experience with containerised environments, including ECS and/or EKS.
• Infrastructure as Code experience, ideally using Terraform.
• Strong CI/CD and automation skills.
• Python, Node.js or similar scripting capability.
• Experience diagnosing performance, reliability and scalability issues.
• Excellent communication skills and the ability to work across distributed teams.

Responsibilities

• Design, build and optimise scalable AWS cloud infrastructure.
• Analyse system performance, capacity and reliability at scale.
• Improve database performance, architecture and operational efficiency.
• Build and maintain Infrastructure as Code, CI/CD pipelines and deployment tooling.
• Strengthen monitoring, observability and incident response practices.
• Help shape multi-region and global platform architecture.
• Investigate and solve complex performance and scalability challenges.
• Support production environments that are relied upon by customers every day.
• Partner with customer-facing teams to understand how our platform performs in real-world environments.
• Influence engineering decisions through experimentation, evidence and data-driven insights.

Skills

AWS production

MySQL tuning

Containerization

Terraform IaC

CI/CD

Python/Node.js

Performance diagnostics

Cross-team communication

Tools

Kubernetes (EKS)

Prometheus

Grafana

Job description

At eShepherd, we're building technology that's changing how livestock is managed around the world. Our virtual fencing platform combines solar-powered neckbands, cloud software and mobile technology to enable farmers to manage cattle without physical fences. What started as an ambitious AgTech innovation is now used across more than 10 countries and continues to scale rapidly throughout Australia, New Zealand, North America and beyond.

As our platform grows, so does the complexity behind it.

We're looking for a CloudOps Engineer to help build, scale and optimise the cloud infrastructure that powers thousands of connected devices operating in some of the world's most remote locations.

This is not a maintenance role. It's an opportunity to influence the architecture, reliability, performance and future scalability of a global IoT platform at an exciting stage of growth.

Why This Role Matters

Every eShepherd neckband continuously streams data from the field to our cloud platform.

As customer adoption accelerates, we're expanding into new regions, supporting increasing device volumes and introducing new capabilities on top of the same foundation.

You’ll Be The Engineer Helping Us Answer Questions Like

• How do we scale before customers feel the pain?
• Where are the bottlenecks hiding?
• How do we design infrastructure that supports global growth?

You’ll work closely with our software engineers, cloud specialists and product teams across Melbourne and Hamilton while playing a critical role in supporting our growing North American business.

What You’ll Be Doing

• Design, build and optimise scalable AWS cloud infrastructure
• Analyse system performance, capacity and reliability at scale
• Improve database performance, architecture and operational efficiency
• Build and maintain Infrastructure as Code, CI/CD pipelines and deployment tooling
• Strengthen monitoring, observability and incident response practices
• Help shape multi-region and global platform architecture
• Investigate and solve complex performance and scalability challenges
• Support production environments that are relied upon by customers every day
• Partner with customer-facing teams to understand how our platform performs in real-world environments
• Influence engineering decisions through experimentation, evidence and data-driven insights

This is a highly autonomous role where you'll uncover problems, challenge assumptions, bring evidence and help define the solution.

What You’ll Bring

We're looking for someone who is curious, practical and enjoys solving difficult technical challenges.

You’ll Likely Bring

• Experience managing and scaling production AWS environments
• Strong knowledge of MySQL performance tuning and database optimisation
• Experience with containerised environments, including ECS and/or EKS
• Expertise in monitoring, alerting and incident managementInfrastructure as Code experience, ideally using Terraform
• Strong CI/CD and automation skills
• Python, Node.js or similar scripting capability
• Experience diagnosing performance, reliability and scalability issues
• Excellent communication skills and the ability to work across distributed teams

Bonus Points For Experience With

• IoT platforms and connected devices
• MQTT, LTE-M, NB-IoT or LoRa
• Grafana, Prometheus or similar observability tooling
• Multi-region cloud deployments
• DevSecOps practices
• High-volume telemetry or time-series systems

A Different Kind of Engineering Role

The Systems You Build Directly Influence

• Animal welfare
• Farm productivity
• Customer success
• Global platform scalability
• The future of digital agriculture

You’ll see the real-world impact of what you build, from remote stations in Australia to ranches across North America.

Supporting a Global Customer Base

This role plays an important part in supporting our growing North American customer base.

To ensure strong coverage during US business hours, work outside traditional Australian business hours is a core component of this role. We recognise this commitment and offer compensation that reflects the additional flexibility and coverage responsibilities required.

Benefits We Offer

We know exceptional engineers have options, so we invest in creating an environment where great people can do meaningful work, grow their careers and enjoy the journey along the way.

We Offer

• Competitive salary package, including recognition for supporting US business hours and after-hours coverage requirements
• Performance-based incentives
• Career growth opportunities as eShepherd continues to scale globally
• The opportunity to solve complex cloud, IoT and platform engineering challenges with real-world impact
• Modern tools, technology and equipment to help you do your best work
• A supportive, collaborative and high-performing engineering culture
• Modern Melbourne office with free snacks, quarterly team lunches, excellent amenities and public transport access
• Employee Assistance Programme (EAP)
• Ongoing learning and professional development opportunities
• Flexible working arrangements that support work-life balance while serving a global customer base
• The backing of Gallagher's global network combined with the pace, innovation and energy of a fast-growing technology business

Why Join eShepherd?

Build Technology with Purpose -

Develop systems that directly support farmers, livestock operations and animal welfare outcomes across the globe.

Solve Interesting Problems -

Work across AWS, IoT, distributed systems, reliability, cloud architecture and platform scalability.

Make a Global Impact -

Influence technology used across Australia, New Zealand, North America and beyond.

Work Alongside Great People -

Join a passionate team of engineers, product specialists and innovators who care deeply about what they build and the customers they serve.

If you're excited by cloud infrastructure, platform engineering and building technology that makes a real-world difference, we'd love to hear from you.