Cloud Site Reliability Engineer

Hatch; Sydney; On-site; AUD 140,000 - 190,000; Full time

Job summary

Australian Payments Plus is hiring a Cloud Site Reliability Engineer in Sydney to keep cloud and platform services reliable, secure and scalable. This hands-on role focuses on AWS/Kubernetes, automation, observability and resilient delivery across AP+ platforms.

You will build, monitor and optimise cloud infrastructure, drive incident response, and partner with Security and Engineering teams to improve resilience and change control.

Qualifications

• Hands-on Site Reliability/Cloud or Platform Engineering in highly available environments.
• Strong AWS experience across EKS, EC2, EFS, VPC and IAM with solid cloud networking knowledge.
• Experience with IaC and automation using Terraform, CloudFormation, CDK or Ansible.
• CI/CD pipelines using GitHub, GitLab or Bitbucket and solid observability.

Responsibilities

• Operate, monitor and improve cloud and platform infrastructure for high availability, resilience and security.
• Respond to incidents, troubleshoot reliability issues and improve MTTR/MTTD through lessons learned.
• Engineer and optimise AWS and Kubernetes environments (EKS, EC2, EFS, VPC, IAM).
• Build and improve CI/CD pipelines and automate tasks to reduce manual effort and risk.
• Strengthen observability across infrastructure, apps and cloud services with meaningful metrics.
• Collaborate with Engineering, Security and Service Management on disaster recovery and controlled changes.

Skills

Site Reliability

Cloud Platform Eng

AWS Expertise

Kubernetes Experience

Infrastructure-as-Code

CI/CD Design

Engineering Mindset

Tools

Terraform

CloudFormation

CDK

Ansible

Python

TypeScript

Job description

This is a Cloud Site Reliability Engineer role with Australian Payments Plus based in Sydney, NSW, AU

Role Seniority - mid level, senior

More about the Cloud Site Reliability Engineer role at Australian Payments Plus

Life @ AP+

We are one connected team in pursuit of one inspiring purpose – to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You’ll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life.

We’re driven by our core values: lead with heart, learn for tomorrow and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We’re ready to help you do it.

The Purpose

Reliability matters when you’re supporting technology that Australians depend on every day.

As a Cloud Site Reliability Engineer, you’ll help keep AP+’s cloud and platform services reliable, available, secure and resilient. This is a hands‑on engineering role where you’ll combine cloud infrastructure, automation, observability and SRE practices to improve the performance and reliability of critical technology services.

Working primarily across AWS and Kubernetes environments, you’ll engineer for resilience, respond to complex incidents, reduce operational toil through automation and continually improve how our platforms perform at scale.

Key Responsibilities The Role Owns

• Operate, monitor and continually improve cloud and platform infrastructure, engineering for high availability, resilience, performance and security.
• Act as a first responder to cloud and platform incidents, troubleshooting complex reliability, capacity and performance issues while improving MTTD and MTTR through lessons learned.
• Engineer and optimise AWS and Kubernetes environments, including EKS, EC2, EFS, VPC and IAM, supporting scalable and resilient workloads.
• Build and improve CI/CD pipelines and automate operational tasks to reduce manual effort, minimise risk and enable safe, frequent and reliable delivery.
• Strengthen observability across infrastructure, applications and cloud services, using meaningful metrics to identify issues and drive improvements in availability and performance.
• Build resilience into our platforms through disaster recovery, controlled change, configuration management and close collaboration with Engineering, Security and Service Management teams.

You’ll likely be a strong fit for this role if:

• You bring hands‑on experience in Site Reliability, Cloud or Platform Engineering, supporting complex and highly available cloud environments.
• You have strong AWS expertise, ideally across EKS, EC2, EFS, VPC and IAM, underpinned by a solid understanding of cloud networking.
• You’re experienced with Kubernetes and containerised workloads, including cluster management, scaling, upgrades and optimisation.
• Infrastructure‑as‑code and automation are central to how you work, with experience using tools such as Terraform, CloudFormation, CDK or Ansible, along with Python, TypeScript or similar scripting languages.
• You’ve designed and operated CI/CD pipelines using platforms such as GitHub, GitLab or Bitbucket and understand the importance of strong observability and operational monitoring.
• You bring an engineering mindset focused on reliability and resilience, with experience across cloud security, incident response, disaster recovery and controlled change, ideally within a regulated or high‑availability environment.

What Happens Next

At AP+, we believe in the power of passion, pride and purpose. Our team is driven by a shared mission to make a difference in the world of payments, and we're proud to work together towards this common goal.

The Talent Acquisition team will endeavour to review your application and notify you of the outcome within the next two weeks.

We want to remove all barriers to inclusion, so if you need advice or support with your application, we’re here to help.

We also encourage you to let us know your pronouns at any point during the recruitment process.

AP+ are not partnering with Recruitment agencies for this role

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Australian Payments Plus team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities

• Operating and improving cloud infrastructure
• Responding to incidents
• Engineering AWS and Kubernetes environments

Key Strengths

• Site Reliability Engineering
• AWS Expertise
• Kubernetes Experience
• Infrastructure-as-Code
• CI/CD Pipeline DesignEngineering Mindset

Why Australian Payments Plus is partnering with Hatch on this role.

Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Australian Payments Plus not with Hatch.