Cloud Site Reliability Engineer @ Australian Payments Plus

Hatch; Sydney; On-site; AUD 140,000 - 170,000; Full time

Job summary

Australian Payments Plus (AP+) is seeking a Cloud Site Reliability Engineer to join a trusted payments technology organization. You’ll work across AWS and Kubernetes to keep services reliable, secure and scalable, building resilient cloud platforms and automating operations.

This role partners with Hatch on recruitment; AP+ emphasizes reliability, observability and disaster recovery, with a focus on incident response, CI/CD, and IaC using Terraform, CloudFormation, CDK or Ansible.

Qualifications

• Hands-on experience in Site Reliability or Platform Engineering.
• Strong AWS expertise across EKS, EC2, EFS, VPC and IAM.
• Kubernetes experience with cluster management and upgrades.
• Proficiency in IaC and automation tools (Terraform, CloudFormation, CDK, Ansible).
• Experience with CI/CD pipelines (GitHub, GitLab, Bitbucket) and observability.

Responsibilities

• Operate, monitor and improve cloud and platform infrastructure.
• Respond to cloud and platform incidents.
• Engineer and optimise AWS and Kubernetes environments.
• Build and improve CI/CD pipelines and automate tasks.
• Strengthen observability across infrastructure and cloud services.
• Build resilience through disaster recovery and controlled change.

Skills

Site Reliability

Cloud Engineering

Kubernetes

CI/CD

Observability

Tools

Terraform

CloudFormation

CDK

Ansible

Python

TypeScript

GitHub

GitLab

Bitbucket

Job description

We are one connected team in pursuit of one inspiring purpose – to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You’ll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life.

We're driven by our core values: lead with heart, learn for tomorrow and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We're ready to help you do it.

The Purpose

Reliability matters when you're supporting technology that Australians depend on every day.

As a Cloud Site Reliability Engineer, you'll help keep AP+'s cloud and platform services reliable, available, secure and resilient. This is a hands-on engineering role where you'll combine cloud infrastructure, automation, observability and SRE practices to improve the performance and reliability of critical technology services.

Working primarily across AWS and Kubernetes environments, you'll engineer for resilience, respond to complex incidents, reduce operational toil through automation and continually improve how our platforms perform at scale.

Key Responsibilities The Role Owns

• Operate, monitor and continually improve cloud and platform infrastructure, engineering for high availability, resilience, performance and security.
• Act as a first responder to cloud and platform incidents, troubleshooting complex reliability, capacity and performance issues while improving MTTD and MTTR through lessons learned.
• Engineer and optimise AWS and Kubernetes environments, including EKS, EC2, EFS, VPC and IAM, supporting scalable and resilient workloads.
• Build and improve CI/CD pipelines and automate operational tasks to reduce manual effort, minimise risk and enable safe, frequent and reliable delivery.
• Strengthen observability across infrastructure, applications and cloud services, using meaningful metrics to identify issues and drive improvements in availability and performance.
• Build resilience into our platforms through disaster recovery, controlled change, configuration management and close collaboration with Engineering, Security and Service Management teams.

You'll likely be a strong fit for this role if:

• You bring hands-on experience in Site Reliability, Cloud or Platform Engineering, supporting complex and highly available cloud environments.
• You have strong AWS expertise, ideally across EKS, EC2, EFS, VPC and IAM, underpinned by a solid understanding of cloud networking.
• You're experienced with Kubernetes and containerised workloads, including cluster management, scaling, upgrades and optimisation.
• Infrastructure-as-code and automation are central to how you work, with experience using tools such as Terraform, CloudFormation, CDK or Ansible, along with Python, TypeScript or similar scripting languages.
• You've designed and operated CI/CD pipelines using platforms such as GitHub, GitLab or Bitbucket and understand the importance of strong observability and operational monitoring.
• You bring an engineering mindset focused on reliability and resilience, with experience across cloud security, incident response, disaster recovery and controlled change, ideally within a regulated or high-availability environment.

What Happens Next

At AP+, we believe in the power of passion, pride and purpose. Our team is driven by a shared mission to make a difference in the world of payments, and we're proud to work together towards this common goal.

We want to remove all barriers to inclusion, so if you need advice or support with your application, we're here to help. Please reach out to [e-mail]. We also encourage you to let us know your pronouns at any point during the recruitment process.

AP+ are not partnering with Recruitment agencies for this role

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities

• Operating and improving cloud infrastructure
• Responding to incidents
• Engineering AWS and Kubernetes environments

Key Strengths

• Site Reliability Engineering

Why Australian Payments Plus is partnering with Hatch on this role.

Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Australian Payments Plus not with Hatch.