Cloud Security Support Engineer

Upwind Security, Inc.; Australia; On-site; AUD 55,000 - 75,000; Full time

Job summary

Upwind Security, Inc. is seeking a customer support professional to provide timely assistance via Slack, chat, or email. In this role, you will troubleshoot customer issues, build relationships, and create support documentation while ensuring a professional tone throughout interactions.

The position requires technical problem-solving skills and a proactive approach to customer support, contributing to the company's growth and customer satisfaction.

Qualifications

• Experience in providing customer support via chat and email.
• Strong technical problem-solving skills.
• Ability to build relationships and educate customers.

Responsibilities

• Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
• Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.
• Build strong relationships, educate customers on product features, and maintain a professional, supportive tone.
• Create and update support documentation while logging all interactions in the support system.
• Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support.

Job description

Upwind Security, Inc. is seeking a customer support professional to provide timely assistance via Slack, chat, or email. In this role, you will troubleshoot customer issues, build relationships, and create support documentation while ensuring a professional tone throughout interactions.

The position requires technical problem-solving skills and a proactive approach to customer support, contributing to the company's growth and customer satisfaction.