Cloud Infrastructure Engineer

Australian Federal Police; Canberra; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Generous superannuation of 15.4%

Six weeks paid annual leave

Flexible and hybrid working arrangements

Health & wellbeing services

Job summary

The Australian Federal Police is seeking a Cloud Infrastructure Engineer to support national and international server infrastructure operations. This role involves administering and troubleshooting virtual and physical server environments, collaborating with various ICT teams, and developing technical documentation. Applicants must be Australian Citizens with relevant qualifications, experience in Windows and Linux systems, and capable of obtaining a Negative Vetting 1 security clearance. The position offers flexible work arrangements and commitment to diversity and inclusion.

Qualifications

• You must be an Australian Citizen at the time of application.
• A Negative Vetting 1 (Secret) security clearance or the ability to obtain one is required.
• Experience in administering server operating systems is necessary.

Responsibilities

• Administer and troubleshoot server infrastructure.
• Collaborate with teams to evaluate infrastructure solutions.
• Document technical processes and procedures.

Skills

Administration of Windows and Linux Server OS

Troubleshooting

Collaboration

Policy development

Technical documentation

Infrastructure optimization

Education

Relevant formal qualifications from a recognised tertiary institution

Tools

ESXi

Microsoft Server OS

Dell hardware

Riverbed hardware

Job description

Benefits

• Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down
• 4 extra days of mandatory rest leave per year
• 18 days of paid personal leave per year
• Generous superannuation of 15.4%
• 18 weeks paid Parental Leave for Primary Caregiver (and 14 weeks for Secondary Caregiver) + additional unpaid leave entitlements for up until 24 months from the child’s date of birth or placement
• Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement
• Flexible and hybrid working arrangements that support work-life balance
• Health & wellbeing services – with a focus on early intervention, education and prevention
• Access to ongoing training and professional development opportunities

What is the role?

The Technology Operations & Chief Information Officer Command is a trusted frontline partner that enables policing through problem solving and technical expertise and excellence. The CIO Command provides corporate application, ICT end-to-end solutions, advice, cyber security and infrastructure that underpin AFP activities. The CIO Command aims to be a highly collaborative, innovative, reliable and trusted enabler across the AFP.

Within the Command, the Cloud and Infrastructure Operations Section have a vacancy for Cloud Infrastructure Engineer Band 8, residing in the Infrastructure Operations Team. The team is responsible for the day-to-day operations of the AFP’s national and international compute and storage server infrastructure in support of the organisation’s corporate and operational requirements. This role is responsible for installing and configuring hardware, managing firmware, and overseeing server endpoints as well as developing solutions for large and small scale projects.

Successful applicants will provide support for the complex and critical nature of tasks involved to ensure the infrastructure is robust, secure, and capable of supporting the agency's operations. The applicant will also be required to develop an in-depth knowledge and understanding of the AFP business and the impact of roles and functions undertaken in relation to the organisation’s reputation to effectively manage operations.

What will you do?

• Administering, monitoring, optimisation and problem resolution related to ESXi, Microsoft Server OS, Dell and Riverbed hardware and administrative environments such as Dell’s Open Manage Enterprise (OME) and Riverbed’s Steel Fusion Core interfaces.
• Operational support tasks such as asset control, physical installation and decommissioning of server hardware and working with power and networking infrastructure within the AFP’s data centres and regional sites.
• Troubleshoot incidents, identify root cause, fix and document problems, and implement preventative measures.
• Collaborating across multiple teams within ICT and the business to evaluate and identify optimal infrastructure solutions.
• Develop policies and procedures, create detailed technical documentation for team use and knowledge transfer (build/configuration documents, operational handovers, Standard Operating Procedures (SOPs)).
• Support formal change management processes, including occasional after-hours work.
• Maintain skills and participate in professional development.
• You must be an Australian Citizen at the time of application.
• A Negative Vetting 1 (Secret) security clearance or the ability to obtain one.
• Relevant formal qualifications from a recognised tertiary institution or demonstrated equivalent skills and experience.
• Experience in the administration of Windows and Linux Server OS.
• Ability to perform analysis and diagnostics on system issues and develop solutions.

Preferred Skills

• You are familiar with security concepts found in the ISM and the implementation of said concepts in a PROTECTED environment.
• You have a no-nonsense approach when participating in internal or external conversations and are able to communicate complex technical concepts to a broad audience, resolve issues and foster good relationships.
• You will be a hands‑on and a pragmatic leader with experience leading technical teams to achieve outcomes.
• Demonstrated experience managing BAU tasks while working on project delivery.

Additional Information

• Job opportunities will be available Australia wide, however some travel will be required to Canberra.
• Successful candidates will be able to work from Canberra or the closest AFP headquarters in the respective state/territory and will have reporting lines to management located in Canberra.
• No feedback will be provided to candidates who do not progress beyond the application stage.

Commitment to Diversity & Inclusion

We're all individuals and we love that. At the AFP we value the different perspectives, approaches and lived experiences of our people, and recognise that our collective intelligence and diversity is what makes us stronger. As such, we encourage applications from people from all walks of life, including people from culturally and linguistically diverse backgrounds, First Nations people, women, the LGBTQIA+ community and people with disability.