Clinical Trials Site Support Pro

Sonic Clinical Trials; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Sonic Clinical Trials is seeking a Site Support Specialist to join our Macquarie Park Head Office. You will be the front line for client support, coordinate study setup and maintenance, and manage kit resupply, kit production, shipping, and result reporting.

The role requires exceptional communication, problem solving, and a customer‑focused mindset. Willingness to work rotating shifts and on-call as required.

Qualifications

• Excellent oral and written communication skills.
• Aptitude for problem solving and troubleshooting.
• Time management and organisational skills.
• Strong Microsoft applications skills (Microsoft Office).
• Commitment to high quality work and customer service.
• Self-motivated with high attention to detail and initiative.
• Experience in a customer support role within the pathology, health or clinical trials industry is advantageous.

Responsibilities

• Acts as a point of contact at Sonic Clinical Trials client support services.
• Liaises with study site personnel, monitors and sponsors for ongoing support throughout study setup and maintenance.
• Responsible for the complete operation of assigned studies from client support, kit resupply, kit production and shipping through to result reporting.

Job description

Sonic Clinical Trials is seeking a Site Support Specialist to join our Macquarie Park Head Office. You will be the front line for client support, coordinate study setup and maintenance, and manage kit resupply, kit production, shipping, and result reporting.

The role requires exceptional communication, problem solving, and a customer‑focused mindset. Willingness to work rotating shifts and on-call as required.