Clinical Performance Manager

WS Audiology; City of Brisbane; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid working arrangements

Hearing aid benefits for employees

Employee Assistance Program (EAP)

Professional development opportunities

Job summary

Bloom Hearing Specialists is seeking an experienced Clinical Performance Manager ANZ to lead clinical capability, governance, and performance across our retail network in Australia and New Zealand.

This role reports to the Head of Retail Operations ANZ and collaborates with Clinical Supervisors, Clinical Specialists, Retail Leadership, and Global Retail Functions to uphold high clinical standards and ensure excellent customer outcomes.

Qualifications

• 10+ years experience in audiology, hearing healthcare or a related clinical environment.
• Strong leadership experience in clinical capability, quality and governance.
• Proven experience coaching and developing healthcare professionals.
• Strong understanding of clinical compliance, audit processes and risk management.

Responsibilities

• Lead Clinical Capability & Performance across the ANZ retail network.
• Provide coaching, leadership and development support to Clinical Supervisors and Clinical Specialists.
• Establish capability priorities aligned to customer and business needs.
• Drive achievement of healthcare professional capability and performance outcomes.
• Oversee onboarding and clinical integration of newly recruited hearing care professionals.
• Maintain clinical governance frameworks, standards and policies.
• Drive clinical quality, audit outcomes and continuous improvement initiatives.
• Monitor clinical performance indicators and identify improvement opportunities.
• Lead corrective actions arising from audits, reviews and investigations.
• Act as the escalation point for clinical quality concerns and critical incidents.
• Act as the clinical subject matter expert for Retail Academy content and learning pathways.
• Ensure learning programs align with clinical standards and reimbursement requirements.
• Support development of ongoing professional development programs.
• Maintain contemporary clinical knowledge and industry best practice standards.
• Support execution of clinical initiatives and product launches.
• Work with retail leadership to improve productivity and commercial effectiveness.
• Align clinical priorities with customer outcomes and business objectives.
• Ensure clinical standards support sustainable commercial performance.
• Represent Bloom Hearing Specialists in professional, industry and regulatory forums.
• Build strong relationships with clinical teams, retail leadership and support functions.
• Partner with global retail functions to ensure consistency and best practice.
• Provide expertise on reimbursement clinical requirements and compliance matters.

Skills

Leadership

Audiology

Governance

Coaching

Stakeholder management

Compliance

Risk management

Commercial awareness

Education

University qualification in Audiology or related healthcare discipline

Job description

At WSA, we believe better hearing brings people closer to the moments that matter most.

As a global leader in hearing healthcare, our 12,000 colleagues across 130 countries are united by a shared purpose: unlocking human potential by bringing back hearing for millions of people around the world. Through innovation, expertise and care, we help people reconnect with family, work and life every day.

Part of the WSA Group, Bloom Hearing Specialists operates a growing network of hearing care clinics across Australia and New Zealand. As we continue to strengthen clinical excellence and customer outcomes across our network, we're looking for an experienced Clinical Performance Manager ANZ to lead clinical capability, governance and performance across our retail business.

This is more than a traditional clinical leadership role.

It's an opportunity to shape clinical standards across an entire ANZ business, influence capability and quality outcomes at scale, partner with retail and global stakeholders, and ensure our healthcare professionals deliver exceptional outcomes for customers every day.

Why Join Us?

Make Work Meaningful

Your work will directly influence the quality of care delivered to thousands of customers across Australia and New Zealand. By strengthening clinical standards and capability, you'll help improve hearing outcomes and change lives every day.

Lead Clinical Excellence

You'll serve as the senior clinical leader across our retail network, driving governance, quality and best practice to ensure consistent, high-quality customer care.

Create Visible Impact

From capability development and onboarding to audit outcomes and clinical performance, your work will influence both customer outcomes and business performance across the network.

Work Locally, Influence Globally

Partner with ANZ leaders and global retail functions to ensure clinical standards, learning pathways and best-practice approaches remain aligned across the business.

Shape the Future of Clinical Capability

You'll lead the Clinical Skills Framework, support the Retail Academy and help develop the next generation of hearing care professionals.

Be Part of a Supportive Culture

We believe our best results come from collaboration, curiosity and continuous improvement. You'll join a team that values expertise, celebrates success and supports one another to thrive.

About the Role

Reporting to the Head of Retail Operations ANZ, you'll provide strategic leadership and governance for clinical performance across our ANZ retail network.

Working closely with Clinical Supervisors, Clinical Specialists, Retail Leadership and Global Retail Functions, you'll ensure clinical standards, capability frameworks and governance processes support both exceptional customer outcomes and sustainable business growth.

Employment Type: Permanent Full-TimeWork Arrangement: Hybrid 4 days in the Milton Office, 1 day working from home

What You'll Be Doing

Lead Clinical Capability & Performance

Lead delivery of the Clinical Skills Framework across the retail network.

Provide coaching, leadership and development support to Clinical Supervisors and Clinical Specialists.

Establish capability priorities aligned to customer and business needs.

Drive achievement of healthcare professional capability and performance outcomes.

Oversee onboarding and clinical integration of newly recruited hearing care professionals. [

Drive Clinical Governance & Quality

Maintain clinical governance frameworks, standards and policies.

Drive clinical quality, audit outcomes and continuous improvement initiatives.

Monitor clinical performance indicators and identify improvement opportunities.

Lead corrective actions arising from audits, reviews and investigations.

Act as the escalation point for clinical quality concerns and critical incidents.

Support Retail Academy & Clinical Excellence

Act as the clinical subject matter expert for Retail Academy content and learning pathways.

Ensure learning programs align with clinical standards and reimbursement requirements.

Support development of ongoing professional development programs.

Maintain contemporary clinical knowledge and industry best practice standards.

Partner to Deliver Commercial Success

Support execution of clinical initiatives and product launches.

Work with retail leadership to improve productivity and commercial effectiveness.

Align clinical priorities with customer outcomes and business objectives.

Ensure clinical standards support sustainable commercial performance.

Build Stakeholder Relationships & Industry Presence

Represent Bloom Hearing Specialists in professional, industry and regulatory forums.

Build strong relationships with clinical teams, retail leadership and support functions.

Partner with global retail functions to ensure consistency and best practice.

Provide expertise on reimbursement clinical requirements and compliance matters.

About You

You're an experienced clinical leader who is passionate about improving healthcare outcomes, developing people and driving high standards of clinical performance.

You'll bring:

10+ years experience in audiology, hearing healthcare or a related clinical environment.

Strong leadership experience in clinical capability, quality and governance.

Proven experience coaching and developing healthcare professionals.

Strong understanding of clinical compliance, audit processes and risk management.

Experience driving performance improvement across multi-site healthcare or retail environments.

Excellent stakeholder management and influencing skills.

A university qualification in Audiology or a related healthcare discipline.

Commercial awareness combined with a commitment to delivering exceptional customer outcomes.

What We Offer

In return, you'll join a purpose-driven organisation where your expertise is valued, your ideas are heard and your development is supported.

Our benefits include:

Competitive remuneration package

Ongoing professional development and learning opportunities

Hybrid working arrangements

Employee, family and friends hearing aid benefits

Employee Assistance Program (EAP)

The opportunity to contribute to a business with industry-leading customer advocacy and a strong customer-first culture

A collaborative environment where you can make a genuine impact and grow your career

If you're excited by the opportunity to lead clinical excellence, influence and shape the future of hearing care across ANZ, we'd love to hear from you.

Join a team that's changing lives through better hearing and help ensure our customers receive the highest standards of clinical care every day.

Applicants must be Australian or New Zealand citizens, permanent residents, or hold valid working rights in Australia or New Zealand to be considered for this role. Candidates will be required to undergo a police check as part of the recruitment process.

Sounds wonderful? We can't wait to hear from you.

WSA is an equal-opportunity employer committed to creating an inclusive employee experience. Regardless of race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

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