Clinical Operations Manager – Breast Imaging & Diagnostics

Healthcare Unlimited Pty Limited; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Healthcare Unlimited Pty Limited – Sydney CBD NSW is seeking an experienced Clinical Operations Manager for Breast Imaging & Diagnostics. You will coordinate the patient journey across referral, imaging, pathology, diagnosis and follow-up, ensuring timely, safe, and well-documented pathways.

You’ll work closely with radiologists, breast physicians, nurses and clinicians, driving governance, digital tool adoption (RIS/PACS, AI assistants) and continuous quality improvement in a CBD clinic serving

Qualifications

• Minimum 3 years’ experience in healthcare management or clinical operations.
• Demonstrated experience coordinating complex multidisciplinary clinical pathways.
• AI literacy: understanding of how AI tools can support clinical administration and workflow.
• Genuine interest in women’s health.
• Understanding of clinical governance, patient safety, privacy and documentation requirements.
• Current AHPRA registration.

Responsibilities

• Coordinate patient journey from referral through imaging, pathology, diagnosis and follow-up, resolving delays or gaps.
• Facilitate communication between radiologists, breast physicians, surgeons, referrers and other providers; support multidisciplinary meetings.
• Be a consistent, empathetic point of contact for patients, escalating medical advice when needed.
• Ensure referrals, results, correspondence and follow-up actions are accurately documented and tracked.
• Contribute to clinical governance, accreditation, incident management and quality improvement.
• Coordinate workflows for other BreastScreen services and private collaborators.
• Drive RIS/PACS and other clinical systems adoption; explore AI tools to improve efficiency and patient experience.

Skills

Communication skills

Organisational skills

Follow-up skills

Digital literacy

Education

Nursing or Radiography qualification

Tools

RIS/PACS

Practice management systems

Job description

Clinical Operations Manager – Breast Imaging & Diagnostics

Healthcare Unlimited Pty Limited – Sydney CBD NSW

Sydney Breast Clinic is a specialist breast imaging and diagnostic practice in the Sydney CBD. We give women timely, expert and compassionate care from referral through diagnosis and follow‑up. Our team of radiologists, breast physicians, nurses and other clinical professionals also deliver services for the Northern Territory, ACT and Norfolk Island BreastScreen programs, alongside our private practice and collaborative partnerships.

About the role

We’re looking for an experienced Clinical Operations Manager to be the central coordination point of our clinical service. You’ll make sure every patient’s pathway is organised, timely and clinically safe, as well as ensuring our clinicians have the information, results, and correspondence they need, when they need it.

This is a hands‑on role for someone who enjoys bringing order to complex pathways, works well with clinicians and patients alike, and looks for smarter ways of working through technology.

Key responsibilities

Coordinate the patient journey from referral through imaging, pathology, diagnosis, and follow‑up, and resolve delays or gaps.

Facilitate communication between radiologists, breast physicians, surgeons, referring GPs and other provide.rs, and support multidisciplinary meetings.

Be a consistent, empathetic point of contact for patients, escalating matters that need medical advice.

Make sure referrals, results, correspondence, and follow‑up actions are accurately documented and tracked.

Contribute to clinical governance, accreditation, incident management, and quality improvement.

Coordinate workflows for our NT, ACT and Norfolk Island BreastScreen services and private collaborators.

Drive effective use of RIS/PACS and other clinical systems and identify opportunities to use digital and AI tools to improve efficiency and patient experience.

Maintain patient confidentiality and comply with privacy and health records requirements.

Financial accountability for the performance of the clinic.

Business development - the capability to increase referral, and expand corporate and clinical partnerships.

About you

A minimum of 3 years’ experience in healthcare management or clinical operations.

Demonstrated experience coordinating complex, multidisciplinary clinical pathways.

Strong digital capability: confident with clinical software platforms such as RIS/PACS and practice management systems, and quick to learn new ones.

AI literacy: a practical understanding of how AI tools can support clinical administration and workflow, and awareness of their limits and privacy implications.

A genuine interest in, and commitment to, women’s healthcare.

A solid understanding of clinical governance, patient safety, privacy and documentation requirements.

Excellent communication, organisational and follow‑up skills, and the judgement to know when to elevate.

A nursing, radiography or other relevant clinical / healthcare qualification.

Experience in breast imaging, BreastScreen or diagnostic imaging services.

Familiarity with accreditation frameworks such as BreastScreen Australia National Accreditation Standards or DIAS.

Current AHPRA registration.

Experience providing culturally safe care to Aboriginal and Torres Strait Islander patients.

Meaningful work in a specialist service that directly affects women’s health outcomes.

A collaborative, supportive team of experienced clinicians.

The opportunity to help shape how we use technology and AI in clinical operations.

A CBD location close to public transport.

Be part of a leading centre of excellence for the early detection of Breast Cancer.