Clinical Duty Officer

Anglicare WA; Perth; Hybrid; AUD 94,000 - 115,000; Full time

Benefits offered by this job

Salary packaging

Flexible working conditions

Great workplace culture

Additional leave

Job summary

Anglicare WA is seeking a Clinical Duty Officer based in East Perth. The role delivers trauma-informed, person-centred support via phone for individuals and families, handling high-risk cases and guiding referrals, advocacy and service access.

The successful candidate will work within a collaborative team, contributing to continuous improvement, staff coaching and waitlist management while supporting flexible work arrangements including some work-from-home days.

Qualifications

• Tertiary qualifications in Social Work, Psychology or a related discipline.
• Experience applying trauma-informed and person-centred practice.
• Knowledge of family and domestic violence, including victim-survivors and perpetrators.
• Experience supporting suicide risk, self-harm concerns and child safety issues.
• Strong knowledge of community services and referral pathways.
• Ability to work autonomously and make sound decisions.
• Experience providing debriefing and support to staff after escalations.
• Excellent written, verbal and administrative skills.
• Commitment to culturally safe and inclusive service delivery.

Responsibilities

• Provide specialist phone-based support to individuals and families accessing Anglicare WA services.
• Act as escalation point for complex cases including DV, suicide risk and child safety.
• Coordinate referrals, advocacy and collaboration with internal/external stakeholders.
• Contribute to service development and continuous improvement of the Service Access Team.
• Support staff through debriefings, waitlist management and data quality practices.

Skills

Trauma-informed practice

Client advocacy

Communication skills

Decision making

Autonomy

Staff debriefing

Education

Bachelor of Social Work

Job description

Introduction

• Join a values driven, life friendly organisation
• Full time permanent (1.0 FTE) opportunity based in East Perth
• $104,188.5 + 12% Super + Salary Packaging
• Flexible work arrangements supported

Description

The Clinical Duty Officer provides specialist phone-based support to individuals and families seeking access to Anglicare WA services. Working within a trauma-informed and person-centred framework, you will support high-risk client presentations, manage escalated calls, provide referrals and advocacy, and contribute to the ongoing development of the Service Access Team.

As the key escalation point within the team, you will provide specialist guidance on complex matters including family and domestic violence, suicide risk, self-harm concerns and child safety issues. You will work collaboratively with internal and external stakeholders to ensure clients receive timely support and access to appropriate services.

This role also contributes to continuous improvement through staff debriefing, coaching, waitlist management, quality data practices and identifying professional development opportunities for the team.

This is a full time (1.0 FTE - 37.5 hour per week) permanent position. The successful candidate will be based in East Perth. We support flexible working arrangements that include working from home.

About You

• Tertiary qualifications in Social Work, Psychology or a related discipline
• Significant experience applying trauma-informed and person-centred practice when supporting individuals and families with complex needs
• Expert knowledge of family and domestic violence, including working with both victim-survivors and perpetrators
• Experience supporting people presenting with suicide risk, self-harm concerns and child safety issues
• Strong knowledge of community and social support services and referral pathways
• Demonstrated ability to work autonomously and make sound practice decisions
• Experience providing debriefing and support to staff following complex client escalations
• Exceptional communication, conflict resolution, advocacy and negotiation skills
• Strong written, organisational and administrative skills
• Commitment to culturally safe and inclusive service delivery

The successful applicant must also have a valid National Police Clearance and Working with Children Check.

A police record is not an automatic barrier to employment with us. The organisation may seek to request an international police clearance if necessary. We welcome applications from people with diverse backgrounds and experiences, and we review any disclosures on an individual basis, focusing on relevance to the role.

Impact And Benefits

Sharing your knowledge, skills and experience, you will make an impact to the lives of families and communities across the state.

In return for your drive and commitment, we provide the support of an inclusive and welcoming community which places people at the heart of all the work we do and encourages broad thinking, curiosity, creativity and best practice.

Benefits

• Starting salary $104,188.5 per annum plus 12% superannuation
• Flexible, family friendly working conditions
• Great workplace culture
• Enjoy generous tax-free salary packaging benefits where you can package up to $15,900 per annum and not pay tax on that amount.
• Additional 3 days (pro-rata) leave per year and ability to purchase additional leave.

Why join us?

At Anglicare WA we are all about people, placing people at the heart of our work. We are focused on strengths, believing in and amplifying the strength of people and communities. We are fiercely inclusive, making sure everyone can belong. As trusted partners we are curious and creative, always looking for new ways to do better. We are courageous and gutsy, tackling difficult issues, even when it’s hard.

Safeguarding Children & Young People

Anglicare WA is committed to empowering children and young to feel safe, valued and respected. We have zero tolerance for harm or neglect, and take our legal, ethical and community responsibilities seriously. As such, we ensure that all of our candidates are appropriately screened (including police checks) to make sure that the right people are in the right roles.

Inclusive

We actively promote a working environment that values diversity and inclusion. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, people who identify as LGBTQIA+ and people with a disability. If you have any support or access requirements, we encourage you to advise us at time of application.

Uluru Statement from the Heart

Anglicare WA supports the Uluru Statement from the Heart and is committed to walking alongside First Nations people in a movement of the Australian people for a better future.