Clinical Case Manager - Registered Nurse

Healix

Melbourne

On-site

AUD 100,000 - 110,000

Full time

8 days ago

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Benefits offered by this job

Health insurance

Vacation

Paid time off

Retirement plan and/or pension

Office perks

Employee development programs

Employee discounts

Gym membership or wellness programs

Opportunity to travel

Casual dress

Cycle to work

Free work laptop

Referral bonus

Open office

Competitive salary

Life insurance

Employee Assistance Scheme

Wellbeing Scheme

Social Opportunities

Progression opportunities

Job summary

Healix is recruiting an experienced Registered Nurse to join the APAC Clinical Operations team in a dynamic role coordinating medical care for people who are injured or unwell overseas.

This office-based position allows you to apply clinical expertise in a global context, with 4 x 10-hour shifts per week from 8am to 8pm and access to Healix Academy for professional development.

Qualifications

Registered Nurse with a current AHPRA Nurse Registration.
Post-registration clinical experience (ideally 3+ years).
Previous experience in case management or care coordination is advantageous.

Responsibilities

Conduct medical case management activities focusing on patient wellbeing and satisfaction.
Provide medical advice and recommendations to patients and clients via telephone and digital channels.
Liaise with international healthcare providers to obtain medical information, coordinate treatment, and propose care plans.
Assess medical reports and prepare referrals to ensure timely patient care and duty of care.
Evaluate local standards of care against international best practice and advise on fitness to travel.
Conduct pre-travel medical screenings and provide overseas travel health guidance.
Collaborate with non-medical colleagues and in-house doctors to develop safe care plans.
Arrange medical evacuations and repatriations via commercial airlines with medical escorts or air ambulance.

Skills

Clinical judgement

Communication skills

English language

MS Office

Case mgmt systems

Work under pressure

Empathetic approach

Additional languages

Collaborative care

Education

AHPRA Nursing Registration

Nursing qualification

Tools

Microsoft Office

Case management systems

Job description

Clinical Case Manager - Registered Nurse

We are recruiting an experienced Registered Nurse to join our APAC Clinical Operations team in a dynamic, diverse and fulfilling role. Our nurse-led team, which includes doctors, coordinators and administrators, coordinates medical care for people who are injured or unwell overseas, and supports families through unfamiliar healthcare systems.

This role presents an exceptional opportunity for a nurse to transition from the demands of a clinical environment into an office-based position, while continuing to apply their valuable clinical expertise in a global context.

Office-based role while maintaining patient contact via telephone and digital platforms
Flexible daytime working patterns - working 4 x 10-hour shifts per week between the hours of 8am to 8pm.
Access to Healix Academy, offering professional development and qualifications (e.g. ILM Level 5 Leadership & Management, clinical pathway development, risk management)

About Healix International:

Our purpose is to help people in difficult situations—whether that’s a cancer diagnosis, needing medical assistance far from home, or being affected by conflict or natural disaster. We support them, guide them, and ensure they receive the care they need. If necessary, we coordinate their safe return home.

We are a multidisciplinary, supportive team of problem-solvers who are experts in navigating the global health and security landscape. Our wider team includes doctors, coordinators and security specialists, all working collaboratively to deliver the best outcomes for our patients.

About the Role:

Key benefits:

Office-based role while maintaining patient contact via telephone and digital platforms
Flexible daytime working patterns - working 4 x 10-hour shifts per week between the hours of 8am to 8pm.
Access to Healix Academy, offering professional development and qualifications (e.g. ILM Level 5 Leadership & Management, clinical pathway development, risk management)

About Healix International:

About You

Registered Nurse with a current AHPRA Nurse Registration
Post-registration clinical experience (ideally 3+ years)
Previous experience in case management or care coordination is advantageous

Clinical background may include:

Primary care / general medical or surgical nursing (adult and/or paediatric)
Acute care (e.g. ICU, Emergency Department, Acute Assessment Unit)
Military or remote/expedition nursing
Public health or travel health nursing
Humanitarian or NGO environments

Skills and attributes:

Strong clinical judgement with the ability to identify and elevate critical medical issues
Confident communicator with excellent telephone etiquette
Strong written communication skills in English
Proficient in Microsoft Office applications (Word, Excel, PowerPoint) and case management systems
Ability to work effectively under pressure in a fast-paced, global environment
Adaptable, empathetic and solutions-focused approach
Additional language skills are advantageous
Enjoys working collaboratively and developing clear, patient-centred care plans

About The Role

As a Clinical Case Manager, you will play a pivotal role in addressing the healthcare needs of a diverse global patient base. Responsibilities include:

Conducting medical case management activities with a focus on patient wellbeing and satisfaction
Providing medical advice and recommendations to patients and clients via telephone and digital communication
Liaising with international healthcare providers to obtain medical information, coordinate treatment, and recommend care plans
Assessing medical reports and preparing referrals to ensure appropriate and timely patient care, while supporting duty-of-care obligations
Evaluating local standards of care against international best practice and advising on fitness to travel (including fitness to fly)
Conducting pre-travel medical screenings and providing overseas travel health advice
Collaborating with non-medical colleagues and consulting with in-house doctors to develop safe, effective care plans
Arranging medical evacuations and repatriations via commercial airlines (with medical escorts) or air ambulance
Opportunities to act as a medical escort on international repatriations
Contributing to internal quality improvement initiatives

Required Criteria

We require basic IT skills along with excellent written and verbal communication skills
Ability to work within a team environment as well as directly with clients
Be able to work independently in order to plan and manage their caseload.
AHPRA Registration

About The Company

We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home.

We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution.

We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs.

More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.

Company Culture

Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world.

Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care.

Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit.

We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.

Company Benefits

Commitment to career development

We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment.

We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities.