Clinical Case Manager

ONCALL Group; City of Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

WFH options

Dog-friendly head office

Monthly celebrations

Job summary

ONCALL Group Australia Pty Ltd is seeking a passionate Clinical Case Manager to join our team on a full-time, 12-month contract. You will coordinate client services, including clinical support needs, and provide guidance to support workers.

You will develop and review quality care plans, assess new clients, maintain clinical practice, and ensure compliance with NDIS requirements. The role emphasizes risk management and collaboration with the Community Services Manager.

Qualifications

• Registered Nurse with AHPRA registration and current practicing status.
• Valid First Aid certificate and compliance checks (NDIS, Working with Children).
• Experience in disability care and delivering clinical services.
• Strong administration, time management and organisation skills.
• Excellent communication across diverse backgrounds and teams.

Responsibilities

• Coordinate client services with a focus on clinical needs and support workers.
• Develop and review quality clinical care plans for clients.
• Assess new clients, including those on Complex Care Pathway plans.
• Support individuals to set goals within the Peace of Mind Framework.
• Maintain current knowledge of clinical care best practices and service delivery.
• Act as a positive role model for nursing and support staff.
• Report incidents promptly with proper risk assessments.
• Ensure compliance with all care-related legislative requirements.
• Maintain knowledge of NDIS High Intensity Daily Personal Activities requirements.
• Liaise with Community Services Manager and Clinical Nurse – Learning & Development.

Skills

AHPRA Registered Nurse

First Aid Certification

NDIS Worker Check

Working with Children's Check

Clinical care expertise

Disability care experience

Administrative skills

Time management

Organisational skills

Interpersonal communication

MS Office proficiency

Tools

Microsoft Office Suite

Job description

ONCALL Group Australia Pty Ltd is a quality certified, NDIS and Child, Youth & Family registered service provider and recognised industry leader in the Disability and Community Services Sector.

ONCALL takes pride in employing people who share our commitment and passion for putting the client the centre of every decision we make and delivering quality services at all times.

We are seeking a passionate Clinical Case Manager to join our team. In this full time, 12 month contract role, you will provide coordination of client services, including clinical support needs and provide support and guidance to support workers.

What we can offer you:

• Monthly celebrations to acknowledge the work ONCALL does.
• Work flexibly from our dog-friendly, centrally located head office with WFH options available.
• The chance to work with a team that makes a real difference!

What you will be doing:

• Ensuring that client health and well-being, capabilities, independence, choice, privacy, dignity, and safety are maintained and enhanced through the provision of quality clinical care plan development and review.
• Assessment & development of care plans for new clients including those from Complex Care Pathway care plans.
• Supporting individuals to formulate goals and aspirations within the Peace of Mind Framework.
• Maintaining a current knowledge and best practice in clinical care and lifestyle service delivery.
• Striving to improve the quality of service provided within ONCALL | SACARE.
  Acting as a positive role model to nursing and support staff.
• Ensuring that all incidents are reported promptly and accurately with the appropriate risk assessment procedures undertaken.
• Ensuring that all relevant legislative requirements relating to care delivery are always complied with and ensures facility staff have awareness of those requirements.
• Maintaining a current knowledge of the NDIS High Intensity Daily Personal Activities requirements.
• Liaising with the Community Services Manager and Clinical Nurse - Learning & Development as it relates to decisions affecting client care & clinical needs.

From you, we need:

• Registered Nurse registration with the Australian Health Practitioner Regulation Agency (AHPRA)
• First Aid certificate
• NDIS Workers Check
• Working with Children's Check
• Clinical expertise in the management of medical conditions related to disability care
• Experience working in disability care
• Excellent administrative, time management and organisational skills
• Demonstrated positive and flexible attitude with a willingness to take on a wide range of diverse tasks and adjust to competing priorities
• Excellent interpersonal and communication skills with the ability to work with individuals from all socio-economic and cultural backgrounds
• Sound ability to use the Microsoft Office suite of products
  

ONCALL is a Child Safe organisation, committed to Zero Tolerance to Abuse in care. We take seriously our responsibility to ensure the safety and wellbeing of all vulnerable children, young people and adults living with disabilities that we support. All applicants and employees must undergo mandatory screening checks. Only applicants with Australian Working Rights should apply. Indigenous Australians and Torres Strait Islanders are encouraged to apply.