Clinical Case Manager

SACARE; City of Melbourne; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Dog-friendly head office

WFH options

Job summary

ONCALL Group Australia Pty Ltd is seeking a passionate Clinical Case Manager for a 12-month full-time contract in Melbourne. You will coordinate client services, provide clinical support, and guide support workers to deliver high-quality care.

The role requires RN registration, strong administration and communication skills, and a commitment to NDIA/NDIS standards. Hybrid work options with a dog-friendly head office are offered.

Qualifications

• Registered Nurse with AHPRA registration.
• Current First Aid certification and manual handling training.
• NDIS Worker Check and Working with Children's Check.
• Demonstrated ability to manage care plans and client needs.
• Proficient in office software and documentation processes.

Responsibilities

• Coordinate client services and provide clinical support as required.
• Develop and review quality clinical care plans for clients.
• Support workers with guidance on care delivery and safety.
• Maintain compliance with NDIS requirements and organisational policies.
• Monitor incidents and ensure timely reporting with risk assessments.
• Liaise with Clinical Nurse - Learning & Development as needed.

Skills

Administrative Skills

Time Management

Organisational Skills

Interpersonal Skills

Excellent Communication

Education

Registered Nurse (AHPRA)

First Aid Certificate

NDIS Worker Check

Working with Children's Check

Manual Handling Certificate

Tools

Microsoft Office

Job description

ONCALL Group Australia Pty Ltd is a quality certified, NDIS and Child, Youth & Family registered service provider and recognised industry leader in the Disability and Community Services Sector.

ONCALL takes pride in employing people who share our commitment and passion for putting the client the centre of every decision we make and delivering quality services at all times.

We are seeking a passionate Clinical Case Manager to join our team. In this full time, 12 month contract role, you will provide coordination of client services, including clinical support needs and provide support and guidance to support workers.

What we can offer you:

• Monthly celebrations to acknowledge the work ONCALL does.
• Work flexibly from our dog-friendly, centrally located head office with WFH options available.
• The chance to work with a team that makes a real difference!

What you will be doing:

• Ensuring that client health and well-being, capabilities, independence, choice, privacy, dignity, and safety are maintained and enhanced through the provision of quality clinical care plan development and review.
• Assessment & development of care plans for new clients including those from Complex Care Pathway care plans.
• Supporting individuals to formulate goals and aspirations within the Peace of Mind Framework.
• Maintaining a current knowledge and best practice in clinical care and lifestyle service delivery.
• Striving to improve the quality of service provided within ONCALL | SACARE.
  Acting as a positive role model to nursing and support staff.
• Ensuring that all incidents are reported promptly and accurately with the appropriate risk assessment procedures undertaken.
• Ensuring that all relevant legislative requirements relating to care delivery are always complied with and ensures facility staff have awareness of those requirements.
• Maintaining a current knowledge of the NDIS High Intensity Daily Personal Activities requirements.
• Liaising with the Community Services Manager and Clinical Nurse - Learning & Development as it relates to decisions affecting client care & clinical needs.

From you, we need:

• Registered Nurse registration with the Australian Health Practitioner Regulation Agency (AHPRA)
• Manual handling certificate
• First Aid certificate
• NDIS Workers Check
• Working with Children's Check
• Clinical expertise in the management of medical conditions related to disability care
• Experience working in disability care
• Excellent administrative, time management and organisational skills
• Demonstrated positive and flexible attitude with a willingness to take on a wide range of diverse tasks and adjust to competing priorities
• Excellent interpersonal and communication skills with the ability to work with individuals from all socio-economic and cultural backgrounds
• Sound ability to use the Microsoft Office suite of products
  

ONCALL is a Child Safe organisation, committed to Zero Tolerance to Abuse in care.

We take seriously our responsibility to ensure the safety and wellbeing of all vulnerable children, young people and adults living with disabilities that we support.

All applicants and employees must undergo mandatory screening checks.

Only applicants with Australian Working Rights should apply.

Indigenous Australians and Torres Strait Islanders are encouraged to apply.