Clinic Support Leader

Concentric; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid options

Professional development allowance

Study leave (2 days)

Annual social events

Employee Resource Groups

Wellbeing program

Novated car leasing / salary packaging

Superannuation contributions

Job summary

Concentric in Sydney is seeking a Clinic Support Leader for a 9 month maternity leave role to drive clinic operations and rostering. You will guide Clinic Team Leaders, ensure data integrity and compliance, and partner with client engagement to optimise clinician workloads.

The role emphasises structured processes, attention to detail, and collaborative culture, with hybrid work across multiple locations and 1 day WFH per week.

Qualifications

• Demonstrated experience in scheduling or rostering.
• Excellent time management and organisational skills.
• Sound computer knowledge with IT systems like Lumary, Skedulo or Salesforce.
• Excellent attention to detail and ability to manage priorities.
• Strong communication and interpersonal skills with stakeholders.

Responsibilities

• Provide guidance to Clinic Team Leaders by reviewing clinic data and highlighting improvements.
• Ensure clinic compliance obligations are managed.
• Keep client records complete and up to date.
• Collaborate with the client engagement team.
• Ensure clinicians have full, well-managed caseloads and support day-to-day operations.
• Identify opportunities to improve systems and processes.
• Assist with rostering, scheduling and resource allocation.
• Contribute to a positive, collaborative, and fun clinic culture.

Skills

Roster planning

Scheduling

Time management

Organisational skills

Communication

Data integrity

Process compliance

Operational performance

Tools

Lumary

Skedulo

Salesforce

Job description

• A generous remuneration package with additional incentives
• Join a supportive, progressive allied health company that genuinely values you
• Big Hearts. Brilliant Minds.

Clinic Support Leader 9 Month Maternity Leave Role

Sydney, NSW At Concentric, we’re all about increasing access to quality care — and we want you to be part of it. As one of Australia’s largest and fastest-growing allied health providers, our Clinics bring Physiotherapists, Occupational Therapists, Speech Pathologists and Positive Behaviour Support Practitioners together under one roof… along with a seriously fun team, a Clinic Team Leader who genuinely cares about your growth, and the best “Fun Fridays” (fun-every-days) you’ll find anywhere.

About the Role

This role is well suited to individuals with a background in practice management, clinic operations, or NDIS administrative coordination. Ideal candidates are highly organised, task-focused, and motivated by achieving measurable outcomes. You will thrive in this role if you enjoy working within established systems and frameworks, take ownership of your responsibilities, and are driven by the success of the team and the clients you support.

• Providing guidance and assistance to Clinic Team Leaders by reviewing clinic data and emphasising the areas for improvement
• Ensuring clinic compliance obligations are being managed
• Client records are complete and up to date
• Working closely with our client engagement team
• Ensuring our clinicians have full, well-managed caseloads
• Supporting the smooth day-to-day operations of the clinic
• Identifying opportunities to improve systems and processes
• Assisting with rostering, scheduling, and resource allocation
• Contributing to a positive, collaborative, and fun clinic culture
• A mix of working across Bella Vista, Penshurst, Revesby and 1 day WFH.

You will be someone who:

• Maintains a high level of attention to detail and follows through on tasks
• Communicates clearly and professionally with both clinicians and clients
• Works effectively under pressure, balancing competing priorities
• Values structure and consistency, but can adapt to evolving needs
• Has a strong sense of accountability and understands the importance of data integrity, process compliance, and operational performance

The successful candidate will have:

• Demonstrated experience in scheduling or rostering
• Excellent time management and organisational skills
• Sound computer knowledge and experience in using various IT systems, such as Lumary, Skedulo or Salesforce
• Excellent attention to detail and accuracyAbility to manage competing priorities
• Excellent communication and interpersonal skills to deal with all internal and external stakeholders.
• Good analytical and problem solving skills to create logical and practical solutions

Current or willing to obtain:

• NDIS Worker Screening Check
• Working with Children Check

The Concentric Way

• A generous remuneration package with additional incentives
• A clinic team leader who genuinely cares about seeing you thrive in all aspects of your work and life.
• Flexibility with work hours and Hybrid Options
• Diverse career pathways with a focus on internal advancement and elevation
• Annual allowance towards professional development and 2 days of study leave
• A structured social events calendar with your team including monthly social events.
• Employee Resource Groups that foster a diverse and inclusive workplace
• Access to our Employee Assistance / Wellbeing Program and app for you and your family
• Salary Packaging with Novated Car leasing and Super contributions.