Clinic Operations Leader – Healthcare

Sonic HealthPlus; Canberra; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Flare benefits

Novated leasing

Fitness Passport

EAP

Career development

Team culture

Diversity

Job summary

Sonic HealthPlus Canberra Clinic is seeking an experienced Practice Manager to lead our team and oversee day‑to‑day operations, delivering high‑quality occupational health and general medical services.

You will report to the Business Manager, drive operational excellence, and support business growth while ensuring exceptional client and patient experiences in a fast-paced healthcare environment.

Qualifications

• Experience in a Practice Manager or similar healthcare leadership role.
• Proven ability to lead multidisciplinary teams.
• Excellent interpersonal, communication and organisational skills.
• Strong operational, financial and business management skills.
• Customer-focused with commitment to delivering exceptional client and patient experiences.
• Ability to manage competing priorities in a fast-paced environment.
• Experience in General Practice or Occupational Health.
• Experience using medical practice management software.
• Experience supporting business development and client relationships.
• Knowledge of healthcare accreditation requirements and quality improvement processes.

Responsibilities

• Lead day-to-day clinic operations with efficient workflows and high-quality service delivery.
• Provide leadership, coaching and support to clinical and administrative team members.
• Coordinate delivery of clinical services with doctors and healthcare professionals.
• Manage clinic performance including budgeting, reporting and resource planning.
• Oversee recruitment, onboarding, rostering, training and performance management.
• Deliver exceptional customer service and maintain strong client relationships.
• Identify opportunities for business development in occupational health.
• Ensure compliance with legislation, accreditation standards and quality initiatives.
• Monitor resources, facilities and equipment for safe operations.
• Foster a culture of continuous improvement, accountability and safety.

Skills

Healthcare leadership

Team leadership

Operations management

Financial management

Customer service

Relationship management

Communication

Strategic planning

Problem solving

Change management

Tools

Practice management software

Job description

Sonic HealthPlus Canberra Clinic is seeking an experienced Practice Manager to lead our team and oversee day‑to‑day operations, delivering high‑quality occupational health and general medical services.

You will report to the Business Manager, drive operational excellence, and support business growth while ensuring exceptional client and patient experiences in a fast-paced healthcare environment.