Clinic Operations Leader – Occupational Health

Sonic HealthPlus; Canberra; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Flare benefits platform: exclusive-dis

Novated leasing

Fitness Passport

Employee Assistance Program (EAP)

Career development

Diversity and inclusion

Job summary

Sonic HealthPlus is seeking an experienced Practice Manager to lead our Canberra Clinic on a full-time basis. You will drive operational excellence, oversee daily clinic operations and work with clinicians and staff to deliver high-quality occupational health and general medical services.

You will report to the Business Manager and play a key role in people development, patient experience and business growth within a fast-paced healthcare environment.

Qualifications

• Previous experience in a Practice Manager or similar leadership role within the healthcare industry.
• Demonstrated ability to lead, motivate and develop multidisciplinary teams.
• Excellent interpersonal, communication and organisational skills.
• Strong operational, financial and business management skills.
• A customer-focused approach with a commitment to delivering exceptional client and patient experiences.
• Ability to manage competing priorities and work effectively in a fast-paced environment.
• Experience in General Practice, Occupational Health or a multidisciplinary healthcare environment.
• Experience using medical practice management software.
• Experience supporting business development and client relationship management.
• Knowledge of healthcare accreditation requirements and continuous quality improvement processes.

Responsibilities

• Leading the day-to-day operations of the clinic to ensure efficient workflows and high-quality service delivery.
• Providing leadership, coaching and support to clinical and administrative team members to build a positive, engaged and high-performing workplace.
• Partnering with doctors and healthcare professionals to coordinate the effective delivery of clinical services.
• Managing clinic performance, including financial reporting, budgeting, resource planning and operational targets.
• Overseeing recruitment, onboarding, rostering, training and performance management of clinic staff.
• Delivering exceptional customer service while building and maintaining strong relationships with clients, patients and key stakeholders.
• Identifying and supporting business development opportunities, with a focus on growing occupational health services.
• Ensuring compliance with relevant legislation, accreditation standards, company policies and quality improvement initiatives.
• Monitoring clinic resources, facilities and equipment to support safe and efficient operations.
• Driving a culture of continuous improvement, accountability and workplace safety.

Skills

Healthcare leadership

Team development

Operational management

Financial management

Client service

Stakeholder management

Medical software

Business development

Tools

Practice management software

Job description

Sonic HealthPlus is seeking an experienced Practice Manager to lead our Canberra Clinic on a full-time basis. You will drive operational excellence, oversee daily clinic operations and work with clinicians and staff to deliver high-quality occupational health and general medical services.

You will report to the Business Manager and play a key role in people development, patient experience and business growth within a fast-paced healthcare environment.